Customer Success Manager

Hadrius
New York
Workplace: OnsiteFull timeUSD 150,000 - 170,000 annuallyFunction: Customer Success & Account ManagementExperience: 3+ yearsSkills: ["Customer advocacy","Project management","Relationship management","Data-driven decision-making","Clear communication"]

Own post-sale customer outcomes end to end, driving onboarding, activation, adoption, and retention for a multi-million-dollar book of business. Serve as the primary point of contact, partner with FDE/implementation and Sales to achieve fast time-to-value, and multi-thread executive stakeholders to drive platform adoption. Build renewal plans, instrument account health with usage KPIs, lead saves on at-risk accounts, and partner with Product/Engineering to close gaps and codify scalable playbooks.

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Hadrius
Hadrius
18 hours ago

Customer Success Manager

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Last checked: 1 hour agoStatus: Live

Job Summary

Own post-sale customer outcomes end to end, driving onboarding, activation, adoption, and retention for a multi-million-dollar book of business. Serve as the primary point of contact, partner with FDE/implementation and Sales to achieve fast time-to-value, and multi-thread executive stakeholders to drive platform adoption. Build renewal plans, instrument account health with usage KPIs, lead saves on at-risk accounts, and partner with Product/Engineering to close gaps and codify scalable playbooks.
Location: New York
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own onboarding, activation, adoption, and retention for assigned accounts through the full post-sales lifecycle.
  • •Serve as primary post-sale point of contact, guiding onboardings with the FDE/Implementation team to ensure fast time-to-value.
  • •Create stakeholder maps and set QBR cadences with clear success metrics, including 90-day renewal plans anchored in adoption milestones.
  • •Protect a multi-million ARR book via usage KPIs and risk flags 120+ days pre-renewal, leading saves on at-risk accounts.
  • •Partner cross-functionally with Sales/FDE, Product, Engineering, and Account Managers to remove blockers and codify/iterate scalable playbooks.

Pay and Benefits

Salary: USD 150,000 - 170,000 annually
Perks:401kHealth InsuranceDentalVision

Key Requirements

  • •2+ years in Account Management/Customer Success or other client-facing roles in B2B SaaS, owning client outcomes.
  • •Proven track record protecting large books through best-in-class retention.
  • •Experience partnering with implementation teams to guide clients and drive measurable time-to-value.
  • •Renewals-process fluency with multi-year structures, order forms, and approvals.
  • •Compliance/financial services/regtech background and early-stage startup experience (bonus).
Experience:3+ yearsB2B SaaSFintechRegtechEarly-stage startups
Skills:Customer advocacyProject managementRelationship managementData-driven decision-makingClear communication

Eligibility

Nationality:US National
Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Hadrius
Hadrius develops cloud-based software solutions to help businesses streamline workflows, integrate data, and accelerate digital transformation. Their products focus on automating operational processes, improving collaboration, and delivering measurable efficiency gains for enterprise teams.
Industry: SaaS
Website