CSR / Teller - Niles Oakton - Full Time

Provide excellent customer service in a retail banking setting, listening to customer needs and guiding them to the right financial solutions. Manage follow-up inquiries, maintain confidentiality, and ensure ethical conduct. Perform daily office and balancing responsibilities, keeping current on bank policies and procedures. Handle customer issues professionally, escalate complex cases to leadership, and refer customers to bankers and business partners using tracking tools.