Call Center Associate

NTT
Gurugram
Workplace: OnsiteFull timeFunction: SalesSkills: ["Communication","Persuasion","Active listening","Customer empathy","Resilience"]

Drive outbound sales for telecom products and retention offers to Canada-based customers through consultative selling. Make high-volume calls, understand customer needs, handle objections, and maintain accurate CRM records of calls, conversions, and follow-ups. Meet daily, weekly, and monthly sales targets while ensuring compliance with scripts, quality, and process standards. Work an evening/night shift aligned to North American time zones from an office location.

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FursaFursa
NTT
NTT
1 month ago

Call Center Associate

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Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Drive outbound sales for telecom products and retention offers to Canada-based customers through consultative selling. Make high-volume calls, understand customer needs, handle objections, and maintain accurate CRM records of calls, conversions, and follow-ups. Meet daily, weekly, and monthly sales targets while ensuring compliance with scripts, quality, and process standards. Work an evening/night shift aligned to North American time zones from an office location.
Location: Gurugram
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Entry level

Key Responsibilities

  • •Make high-volume outbound calls to prospective and existing customers.
  • •Promote telecom products (plans, upgrades, bundles, retention offers).
  • •Understand customer needs and recommend tailored solutions.
  • •Achieve daily, weekly, and monthly sales targets.
  • •Maintain accurate CRM records (calls, conversions, follow-ups) while handling objections and ensuring compliance with scripts, quality, and process standards.

Pay and Benefits

Perks:Commuter Benefits

Key Requirements

  • •1–2 years of experience in BPO or sales (preferred).
  • •Strong communication with a neutral/clear English accent.
  • •Sales mindset with persuasive ability, active listening, and customer empathy.
  • •Resilience to handle rejection professionally.
  • •Basic system/CRM handling ability.
Skills:CommunicationPersuasionActive listeningCustomer empathyResilience
Languages:English
Tech Stack:CRM

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn