Senior Customer Success Manager (North America)

RemotePass
Canada
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementSkills: ["Interpersonal communication","Customer advocacy","Analytical thinking","Account management","Time management"]

Own the full customer lifecycle for RemotePass’s US accounts—driving seamless onboarding, monitoring account health, and helping customers achieve their goals through the platform. Serve as the primary customer advocate, turning feedback into actionable insights, while collaborating across Sales, Operations, Product, and Engineering. Lead retention, identify upsell/cross-sell opportunities, and optimize customer value to support growth and profitability.

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FursaFursa
RemotePass
RemotePass
1 day ago

Senior Customer Success Manager (North America)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Own the full customer lifecycle for RemotePass’s US accounts—driving seamless onboarding, monitoring account health, and helping customers achieve their goals through the platform. Serve as the primary customer advocate, turning feedback into actionable insights, while collaborating across Sales, Operations, Product, and Engineering. Lead retention, identify upsell/cross-sell opportunities, and optimize customer value to support growth and profitability.
Location: Canada
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Guide new customers through onboarding to ensure smooth transitions and quick adoption.
  • •Build and nurture strategic relationships with key stakeholders as a trusted advisor.
  • •Act as the primary contact for customer inquiries and ensure swift issue resolution.
  • •Monitor account health, identify opportunities for enhancement, and drive retention, loyalty, upsells, and cross-sells.
  • •Collect and analyze customer feedback, and collaborate cross-departmentally to shape product development and deliver exceptional customer experience.

Key Requirements

  • •5+ years of experience in Customer Success, Account Management, or a related role, ideally in EOR, HR-Tech, Payroll, or Global Employment platforms.
  • •Proven ownership of the full client lifecycle from onboarding through renewal and expansion.
  • •Exceptional interpersonal and communication skills, with the ability to build strong customer relationships and drive satisfaction.
  • •Analytical mindset to gather insights from data and make informed decisions.
  • •Ability to manage multiple accounts and work comfortable with US Eastern Time (EST) hours.
Experience:SaaSHR/PayrollGlobal EmploymentEORHR-Tech
Skills:Interpersonal communicationCustomer advocacyAnalytical thinkingAccount managementTime management

Company Brief

RemotePass
Provides global payroll, benefits, and employer-of-record services to help companies hire, pay, and manage remote employees and contractors across Latin America and other international markets.
Industry: HR Tech
Headquarters: São Paulo, Brazil
WebsiteLinkedIn