Technicien au service des outils / Tool Service Technician

Stanley Black & Decker
Montreal, Saxony-Anhalt
Workplace: OnsiteFull time23 - 26 hourlyFunction: Field Service, Maintenance & Skilled TradesEducation: associatesSkills: ["Communication","Sales","Customer service","Organizational skills"]

Repair and service power tools at the counter for brands including Black & Decker, DEWALT, Stanley, and Bostitch. Diagnose issues, order required parts and SKUs, process service work orders, and manage product warranties. Provide technical assistance to distributors and end users via phone and correspondence. Support store operations such as opening/closing, cash controls, returns, and shipping/receiving while maintaining excellent customer service and inventory accuracy.

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Stanley Black & Decker
Stanley Black & Decker
19 hours ago

Technicien au service des outils / Tool Service Technician

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Repair and service power tools at the counter for brands including Black & Decker, DEWALT, Stanley, and Bostitch. Diagnose issues, order required parts and SKUs, process service work orders, and manage product warranties. Provide technical assistance to distributors and end users via phone and correspondence. Support store operations such as opening/closing, cash controls, returns, and shipping/receiving while maintaining excellent customer service and inventory accuracy.
Location: Montreal, Saxony-Anhalt
Workplace: Onsite
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Mid level

Key Responsibilities

  • •Evaluate and perform repairs, including identifying the correct SKUs and required parts.
  • •Process service work orders, including entry, follow-up, and necessary follow-ups.
  • •Provide counter repairs for Black & Decker, DEWALT, Stanley, and Bostitch tools.
  • •Provide technical assistance to distributors, end users, and staff.
  • •Handle customer requests for parts/accessories/products via the POS terminal and internal network (SAP/MGV), including warranty administration and inventory control.

Pay and Benefits

Salary: 23 - 26 hourly
Perks:EquitySafety Shoes

Key Requirements

  • •College/community college or trade school diploma (an asset).
  • •Experience repairing compressors and equipment (an asset).
  • •Experience in a service environment, preferably repairing power tools.
  • •Excellent communication and sales skills, with direct experience working with the public.
  • •Strong organizational skills and the ability to complete tasks under tight deadlines.
Experience:Service environmentPower toolsTool repair
Education:Associate's
Skills:CommunicationSalesCustomer serviceOrganizational skills
Languages:French
Tech Stack:SAP/MGVMicrosoft OfficePOS terminalTelecom/fax

Company Brief

Stanley Black & Decker
Designs and manufactures hand tools, power tools, storage products, and industrial equipment for professional, industrial, and consumer customers. The company also provides engineered fastening, security, and infrastructure solutions through a portfolio of well-known brands.
Industry: Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New Britain, United States
Founded: 2010
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Glassdoor: 3.5
Website