Salesforce Solution Architect - Customer Digital Experience (CDX)

Crh
Atlanta
Workplace: RemoteFull timeUSD 120,000 - 140,000 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 5+ yearsSkills: ["Communication","Documentation","Presentation","Relationship-building","Problem-solving","Analytics","Can-do attitude","Stakeholder management","Coaching","Leadership","Priority management"]

Design and deliver Salesforce solutions focused on customer-facing digital experiences, including portals, self-service capabilities, engagement journeys, and cross-Salesforce interactions. Partner with the Salesforce Enterprise Architect to evaluate requirements and trade-offs, and ensure scalable implementations with minimal technical debt. Work with business users, UX teams, product owners, and vendors to prototype, document, configure, test, and deploy CRM components while coordinating backlog and story definition.

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Crh
Crh
1 month ago

Salesforce Solution Architect - Customer Digital Experience (CDX)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Design and deliver Salesforce solutions focused on customer-facing digital experiences, including portals, self-service capabilities, engagement journeys, and cross-Salesforce interactions. Partner with the Salesforce Enterprise Architect to evaluate requirements and trade-offs, and ensure scalable implementations with minimal technical debt. Work with business users, UX teams, product owners, and vendors to prototype, document, configure, test, and deploy CRM components while coordinating backlog and story definition.
Location: Atlanta
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Research how business units use Salesforce and recommend steps/roadmaps for Salesforce solutions.
  • •Design scalable customer digital experiences using Salesforce Experience Cloud, Customer Portals, Service Cloud, Marketing Cloud, Data Cloud, and AI capabilities.
  • •Collaborate with business users, Sales Operation/Commercial Excellence teams, UX teams, and product owners to enhance customer engagement and self-service adoption.
  • •Lead solution design and implementation, including configuration/development, quality assurance testing, and deployment of CRM solutions.
  • •Document specifications and system design, refine the Salesforce product backlog, write user stories, and facilitate communication via email, JIRA, and Microsoft Teams.
Travel: Low travel

Pay and Benefits

Salary: USD 120,000 - 140,000 annually
Perks:401kHealth InsuranceDentalVisionPaid LeaveLife InsuranceDisability

Key Requirements

  • •5+ years in the Salesforce ecosystem.
  • •Experience designing customer-facing digital platforms and self-service portals.
  • •Strong knowledge of customer digital experience (CDX) principles.
  • •Sales Cloud certification required; Service Cloud, Experience Cloud, and Marketing Cloud certifications preferred.
  • •Proficiency with relational databases and the ability to communicate, document, and lead solution delivery work streams.
Experience:5+ yearsSalesforce
Skills:CommunicationDocumentationPresentationRelationship-buildingProblem-solvingAnalyticsCan-do attitudeStakeholder managementCoachingLeadershipPriority management
Certifications:Sales CloudService CloudExperience CloudMarketing Cloud
Tech Stack:SalesforceSalesforce Experience CloudCustomer PortalsSalesforce Service CloudSalesforce Marketing CloudSalesforce Data CloudLWCJIRAMicrosoft TeamsTrailheadsRelease UpdatesRelational databasesAI

Company Brief

Crh
Global building materials business supplying aggregates, cement, asphalt, ready-mixed concrete, and construction products and services to the construction industry across Europe, North America and other markets.
Industry: Building Materials
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 1970
WebsiteLinkedIn