Universal Banker I, II, III - Carol Stream, IL (Gary Ave Branch)

Old Second Bancorp
United States
Workplace: OnsiteFull timeUSD 18.1 - 29 hourlyFunction: Banking, Lending & CreditExperience: 1-3 yearsEducation: high_schoolSkills: ["Excellent customer service","Professional communication","Product promotion","Cross selling","Reliable follow-through"]

Provide front-line customer service and sales by accurately opening, closing, and maintaining accounts, performing account maintenance, and engaging customers to identify cross-sell opportunities. Support branch goals through proactive relationship building, follow-up by phone or email, and Teller cross-training as needed for basic transactions. Ensure operational accuracy and compliance (e.g., BSA/Fraud/CTR, CIP, beneficial ownership) and complete required training, with Level 2 and 3 roles taking on enhanced leadership and client relationship responsibilities.

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Old Second Bancorp
Old Second Bancorp
2 days ago

Universal Banker I, II, III - Carol Stream, IL (Gary Ave Branch)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Provide front-line customer service and sales by accurately opening, closing, and maintaining accounts, performing account maintenance, and engaging customers to identify cross-sell opportunities. Support branch goals through proactive relationship building, follow-up by phone or email, and Teller cross-training as needed for basic transactions. Ensure operational accuracy and compliance (e.g., BSA/Fraud/CTR, CIP, beneficial ownership) and complete required training, with Level 2 and 3 roles taking on enhanced leadership and client relationship responsibilities.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Banking, Lending & Credit
Seniority: Mid level

Key Responsibilities

  • •Meet sales and service goals by engaging in bank sales processes, profiling customers, and building strong customer relationships.
  • •Accurately open, close, and maintain customer accounts according to policies and procedures, including learning material from Personal Banker training manuals.
  • •Advise customers using knowledge of the bank’s products, beginning to apply knowledge to more complex retail products like IRAs and loans.
  • •Provide high customer service to help the branch achieve top service ratings, including participating in surveys.
  • •Maintain operational accuracy and compliance (e.g., Records, TD Ops, BSA/Fraud/CTR’s, BAI, Signature Cards, CIP, Beneficial Ownership) and perform basic Teller functions as needed while balancing the drawer.

Pay and Benefits

Salary: USD 18.1 - 29 hourly

Key Requirements

  • •High school diploma (or equivalent) plus related experience: 1 year (Level 1), 2 years (Level 2), or 3+ years (Level 3).
  • •Must become licensed with NMLS registration within 60 days of assuming the role and meet Bank training requirements.
  • •Must work onsite and be available during branch hours of operation (Monday-Friday, 8:30am-5:30pm; Saturday, 8:30am-1:00pm).
  • •Complete Universal (Relationship) Banker Cross Training Development Plan curriculum (or equivalent experience) for Level 3.
  • •Maintain knowledge of internal and legislated compliance and regulations, including satisfactory completion of annual training.
Experience:1-3 yearsBankingCustomer serviceSalesClient relationship management
Education:High School
Skills:Excellent customer serviceProfessional communicationProduct promotionCross sellingReliable follow-through
Licenses:NMLS
Languages:English
Tech Stack:Bank software applications

Company Brief

Old Second Bancorp
Community-focused bank holding company providing commercial, consumer, and wealth management services through Old Second National Bank. Serves businesses and individuals across Illinois with deposit, lending, treasury management, and digital banking solutions.
Industry: Banking
Company Size: Large (251 to 1,000 employees)
Revenue: USD 100M to 250M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Aurora, United States
Founded: 1871
WebsiteLinkedIn