Customer Success Executive

Okta
San Francisco
Workplace: OnsiteFull timeUSD 204,000 - 281,000 annuallyFunction: Customer Success & Account ManagementExperience: 10+ yearsSkills: ["Relationship management","Executive stakeholder development","Presentation","Communication","Problem-solving"]

Own enterprise customer relationships and executive alignment in Okta’s Enterprise Sector, translating customer goals into measurable outcomes. Develop customer value strategies, run Strategic Business Reviews with clear KPIs and timelines, and coordinate cross-functional teams to resolve escalations. Proactively identify renewal risk, remediate to ensure successful renewals, and spot expansion opportunities while gathering feedback to drive continuous product improvement.

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FursaFursa
Okta
Okta
3 days ago

Customer Success Executive

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Last checked: 7 hours agoStatus: Live

Job Summary

Own enterprise customer relationships and executive alignment in Okta’s Enterprise Sector, translating customer goals into measurable outcomes. Develop customer value strategies, run Strategic Business Reviews with clear KPIs and timelines, and coordinate cross-functional teams to resolve escalations. Proactively identify renewal risk, remediate to ensure successful renewals, and spot expansion opportunities while gathering feedback to drive continuous product improvement.
Location: San Francisco
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Develop and nurture customer and C-Level relationships to understand business goals and drive retention, happiness, and ROI.
  • •Design and execute proactive success plans and Strategic Business Reviews with goals, KPIs, and timelines.
  • •Mobilize cross-functional partners across Sales, Support, Engineering, and Product to resolve escalations and lead coordinated success motions.
  • •Gather and surface customer feedback to drive continuous improvement.
  • •Identify renewal risk, remediate internally to ensure successful renewals, and communicate expansion opportunities.
Travel: Medium travel

Pay and Benefits

Salary: USD 204,000 - 281,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kPaid LeaveParental LeaveFlexible Spending

Key Requirements

  • •10+ years of experience in customer success, account management, or consulting with large, complex enterprise relationships.
  • •Proven track record delivering and scaling an exceptional customer experience.
  • •Strong emotional intelligence with elite relationship management and executive stakeholder development.
  • •Exceptional presentation and communication skills with C-level executives to align technical goals to business value.
  • •Good technical and problem-solving skills, including experience in enterprise security tools (preferred).
Experience:10+ yearsSaaSEnterpriseCustomer successAccount managementConsultingSecurity tools
Skills:Relationship managementExecutive stakeholder developmentPresentationCommunicationProblem-solving
Languages:English

Company Brief

Okta
Provides identity and access management cloud solutions that help organizations secure and manage user authentication, single sign-on, multi-factor authentication, and lifecycle management across applications and devices.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2009
WebsiteLinkedIn