Assistant Manager - Community Management

Dubai Holding
United Arab Emirates
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 5-7 yearsEducation: bachelorsSkills: ["Interpersonal communication","Problem-solving","Decision-making","Time management","Priority setting","Organizational skills","Flexibility","Adaptability","Data management","Reporting"]

Manage day-to-day community and district operations for Dubai Holding Community Management, supporting owners and tenants through complaint resolution, owner committee coordination, and community rule compliance. Oversee service charge collection, assist with budgeting documentation for RERA needs, and conduct site inspections to evaluate asset condition and soft services. Ensure SLA adherence from third parties, maintain owner databases and incident reporting, and support continuous improvement and HSE compliance.

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FursaFursa
Dubai Holding
Dubai Holding
2 days ago

Assistant Manager - Community Management

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Last checked: 1 hour agoStatus: Live

Job Summary

Manage day-to-day community and district operations for Dubai Holding Community Management, supporting owners and tenants through complaint resolution, owner committee coordination, and community rule compliance. Oversee service charge collection, assist with budgeting documentation for RERA needs, and conduct site inspections to evaluate asset condition and soft services. Ensure SLA adherence from third parties, maintain owner databases and incident reporting, and support continuous improvement and HSE compliance.
Location: United Arab Emirates
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Represent owners and tenants by attending meetings, communicating and addressing inquiries and complaints promptly.
  • •Investigate and resolve customer complaints, escalating complex issues as needed to maintain high customer satisfaction.
  • •Assist with liaising with local authorities and communities; support Owners Committee (OC) management in line with RERA requirements and handle violation management processes.
  • •Execute timely service charge collection, communicate service charge changes, and coordinate budgeting inputs with supporting RERA documents.
  • •Conduct site inspections, monitor third-party service providers against SLAs, manage owner database updates and complaint logging, and prepare required statements/reports while complying with HSE procedures.

Key Requirements

  • •Bachelor’s degree in business administration or a similar field; master’s degree preferred.
  • •Minimum 5-7 years of experience in community management, property management, or customer service.
  • •Proficiency in MS Office and ability to manage data and reporting.
  • •Understanding of Service Level Agreements (SLAs) and basic financial concepts.
  • •Strong interpersonal/communication, problem-solving, decision-making, and time-management skills.
Experience:5-7 yearsCommunity managementProperty managementCustomer service
Education:Bachelor's in business administration
Skills:Interpersonal communicationProblem-solvingDecision-makingTime managementPriority settingOrganizational skillsFlexibilityAdaptabilityData managementReporting
Tech Stack:MS Office

Company Brief

Dubai Holding
Dubai Holding is a diversified global investment holding company that invests across real estate, hospitality, media, ICT, retail, and other sectors to support Dubai’s economic growth and strategic development.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Government & Public Sector
Funding: Government Funded
Headquarters: Dubai, United Arab Emirates
Founded: 2004
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