Café Ambassador - Anacostia

Discover Financial
Washington
Full timeUSD 52,624 - 57,408 annuallyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Problem-solving","Attention to detail","De-escalation","Flexibility"]

Be the face of Capital One in a community café, engaging with guests and guiding them through a digital banking ecosystem. You’ll act as a brand advocate, help customers troubleshoot mobile tools, de-escalate complaints, and resolve issues while following compliance requirements. You’ll also host local events that support financial health and foster an inclusive, welcoming environment—while working an on-the-move café schedule.

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Discover Financial
Discover Financial
1 month ago

Café Ambassador - Anacostia

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Last checked: 2 hours agoStatus: Live

Job Summary

Be the face of Capital One in a community café, engaging with guests and guiding them through a digital banking ecosystem. You’ll act as a brand advocate, help customers troubleshoot mobile tools, de-escalate complaints, and resolve issues while following compliance requirements. You’ll also host local events that support financial health and foster an inclusive, welcoming environment—while working an on-the-move café schedule.
Location: Washington
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Engage with guests in a high-energy café environment as a high-end service specialist and digital banking guide
  • •Share the value of Capital One products and services through genuine conversation without traditional sales goals
  • •Guide customers through mobile tools and troubleshooting technical challenges
  • •Advocate for customers, problem-solve, and resolve issues in line with compliance and regulatory requirements, including handling complaints
  • •Host and support local events that promote financial health and foster an inclusive community
Travel: Low travel

Pay and Benefits

Salary: USD 52,624 - 57,408 annually
Perks:Health InsuranceDentalVision401kPaid LeaveParental LeaveLife InsuranceDisability InsuranceEducation AssistanceFlexible SpendingChildcare

Key Requirements

  • •High school diploma, GED, or equivalent certification
  • •At least 1 year of retail, sales, or customer service experience
  • •Be able to work a flexible schedule including nights, weekends, and holidays
  • •Support surrounding cafés as needed within a 50 mile radius and attend required training
  • •Proficient in G-Suite and have strong written and oral communication skills (preferred)
Education:High School
Skills:CommunicationProblem-solvingAttention to detailDe-escalationFlexibility
Tech Stack:G-Suite

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn