Onsite Support Technician - Freeport, TX

Avi-spl
United States
Workplace: OnsiteFull timeFunction: Field Service, Maintenance & Skilled TradesEducation: high_schoolSkills: ["Customer-service orientation","Communication","Collaboration","Independent work","Multitasking"]

Provide on-premises support for AVSPL customers at client sites in Freeport, partnering with customers, helpdesk, and internal SIG teams to deliver world-class customer service. Set up and break down conference spaces, perform preventative maintenance, troubleshoot and install audio-visual systems, and support network device field service. Create and update ServiceNow and Tririga cases, manage consumables and replacement orders, support corporate video events, and document and train end users.

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FursaFursa
Avi-spl
Avi-spl
3 days ago

Onsite Support Technician - Freeport, TX

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Provide on-premises support for AVSPL customers at client sites in Freeport, partnering with customers, helpdesk, and internal SIG teams to deliver world-class customer service. Set up and break down conference spaces, perform preventative maintenance, troubleshoot and install audio-visual systems, and support network device field service. Create and update ServiceNow and Tririga cases, manage consumables and replacement orders, support corporate video events, and document and train end users.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Mid level

Key Responsibilities

  • •Set up and break down conference spaces and perform preventative maintenance.
  • •Provide timely support and field service for network devices.
  • •Set up, troubleshoot, and support A/V systems; support corporate video events.
  • •Create, review, and update incoming Tririga and ServiceNow cases for the Freeport AV team.
  • •Monitor AV consumables, place replacement orders, and provide documentation and end-user training.
Travel: Low travel

Key Requirements

  • •Valid Driver’s License.
  • •High school diploma (or equivalent); bachelor’s degree preferred.
  • •1–3 years of experience in AV/videoconferencing support.
  • •Installation and audio-visual experience.
  • •Flexibility to work after hours/weekends.
Experience:Audio-visualVideoconferencing
Education:High School
Skills:Customer-service orientationCommunicationCollaborationIndependent workMultitasking
Licenses:Valid Driver’s License
Languages:English
Tech Stack:Microsoft OfficeMicrosoft TeamsServiceNowTririga

Company Brief

Avi-spl
Provides audio-visual integration, unified collaboration solutions, managed services, and AV support for enterprises and institutions worldwide, delivering design, deployment, and ongoing managed services for communication and collaboration technologies.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Tampa, United States
Founded: 2008
WebsiteLinkedIn