Majid Al Futtaim

2 months ago

Stocker

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Support sellers using the marketplace platform by answering inquiries and assisting with account setup, product listing, order management, and payment issues. Educate sellers on platform policies and best practices to improve compliance and selling performance. Investigate and resolve complaints, disputes, and other issues, using root-cause analysis to prevent repeat problems. Coordinate with internal stakeholders to deliver timely, high-quality service aligned to SLAs.

Location: Abu Dhabi

Workplace: Onsite

Employment Type: Others

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide timely seller assistance via email, phone, and chat for account setup, listings, order management, payment issues, and general inquiries.
•Help sellers set up accounts, list products, manage orders, handle payments, and answer questions through multiple communication channels.
•Educate sellers on platform policies, procedures, and best practices to ensure compliance and optimize their selling experience.
•Resolve seller concerns, complaints, and disputes to reach positive outcomes for both sellers and customers.
•Investigate issues, perform root cause analysis, and suggest ways to fix recurring problems.

Key Requirements

•Bachelor’s degree in E-commerce, Business Administration, or a relevant field.
•2+ years of experience in Seller Support, Customer Support, Operations, or Seller Experience.
•Strong self-motivation and ability to learn quickly in a fast-paced environment.
•Excellent communication skills, composure, and a professional attitude.
•Performance focus on SLA, quality, and productivity, with ability to work with internal stakeholders.

Experience:2+ years

Education:Bachelor's in E-commerce, Business Administration

Skills:CommunicationComposureSelf-motivationProblem-solvingStakeholder management

Company Brief

Majid Al Futtaim

Emirati-owned diversified lifestyle conglomerate operating shopping malls, retail (including Carrefour franchise), leisure, hotels, and real estate across the Middle East, Africa and Asia, serving hundreds of millions of customers annually.

Industry: Conglomerates & Holding Companies

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Dubai, United Arab Emirates

Founded: 1992

Glassdoor: 3.5

Website LinkedIn Glassdoor

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Majid Al Futtaim

2 months ago

Stocker

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: Abu Dhabi

Workplace: Onsite

Employment Type: Others

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide timely seller assistance via email, phone, and chat for account setup, listings, order management, payment issues, and general inquiries.
•Help sellers set up accounts, list products, manage orders, handle payments, and answer questions through multiple communication channels.
•Educate sellers on platform policies, procedures, and best practices to ensure compliance and optimize their selling experience.
•Resolve seller concerns, complaints, and disputes to reach positive outcomes for both sellers and customers.
•Investigate issues, perform root cause analysis, and suggest ways to fix recurring problems.

Key Requirements

•Bachelor’s degree in E-commerce, Business Administration, or a relevant field.
•2+ years of experience in Seller Support, Customer Support, Operations, or Seller Experience.
•Strong self-motivation and ability to learn quickly in a fast-paced environment.
•Excellent communication skills, composure, and a professional attitude.
•Performance focus on SLA, quality, and productivity, with ability to work with internal stakeholders.

Experience:2+ years

Education:Bachelor's in E-commerce, Business Administration

Skills:CommunicationComposureSelf-motivationProblem-solvingStakeholder management

Company Brief

Majid Al Futtaim

Industry: Conglomerates & Holding Companies

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Dubai, United Arab Emirates

Founded: 1992

Glassdoor: 3.5

Website LinkedIn Glassdoor