Customer Success Manager

Own a portfolio of high-touch customers as their day-to-day contact, handling questions and issues via phone, email, and in-person meetings. Drive adoption of Compass technology through 1:1 support, strategic recommendations, and group training. Provide marketing enablement using templates (e.g., listing presentations and postcards) and coordinate with marketing specialists for advanced requests. Partner with onboarding and support ongoing initiatives like new office openings and Expansion/M&A activity.