Customer Success Manager

Compass
Los Angeles
Workplace: OnsiteFull timeUSD 28 - 31 hourlyFunction: Customer Success & Account ManagementExperience: 2-3 yearsSkills: ["Communication","Relationship building","Empathy","Problem-solving","Attention to detail"]

Own a portfolio of high-touch customers as their day-to-day contact, handling questions and issues via phone, email, and in-person meetings. Drive adoption of Compass technology through 1:1 support, strategic recommendations, and group training. Provide marketing enablement using templates (e.g., listing presentations and postcards) and coordinate with marketing specialists for advanced requests. Partner with onboarding and support ongoing initiatives like new office openings and Expansion/M&A activity.

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Compass
Compass
1 month ago

Customer Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Own a portfolio of high-touch customers as their day-to-day contact, handling questions and issues via phone, email, and in-person meetings. Drive adoption of Compass technology through 1:1 support, strategic recommendations, and group training. Provide marketing enablement using templates (e.g., listing presentations and postcards) and coordinate with marketing specialists for advanced requests. Partner with onboarding and support ongoing initiatives like new office openings and Expansion/M&A activity.
Location: Los Angeles
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Serve as the day-to-day contact for a portfolio of high-touch customers via phone calls, emails, and in-person meetings.
  • •Provide 1:1 support, strategic recommendations, and group training to promote adoption of Compass technology and adjacent services.
  • •Handle essential marketing support, including answering questions and creating collateral from templates such as listing presentations and postcards.
  • •Partner with the Onboarding team on strategy and logistics for welcoming new customers to Compass.
  • •Mentor Agent Experience Coordinator(s) by managing escalations and being available for questions.

Pay and Benefits

Salary: USD 28 - 31 hourly
Perks:Health InsuranceDentalVision401kParental LeaveLife InsuranceDisability Insurance

Key Requirements

  • •2-3 years of experience in customer service, training, office management, hospitality, or operations.
  • •The ability to establish credibility with key agent decision-makers and influencers.
  • •Great listening skills and empathy for customer pain points, with strong interpersonal communication.
  • •Strong problem-solving and analytical skills to adapt and formulate solutions quickly.
  • •Strong attention to detail and organization, with strong creative writing skills and an eye for design.
Experience:2-3 years
Skills:CommunicationRelationship buildingEmpathyProblem-solvingAttention to detail
Languages:English
Tech Stack:ZendeskSalesforceConfluence

Company Brief

Compass
A technology-driven real estate brokerage that combines a consumer-facing platform with agent tools and marketplace services to help clients buy, sell, and rent residential properties across the United States.
Industry: PropTech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2012
WebsiteLinkedIn