Technical Account Manager

Zipline
Spain
Workplace: RemoteFull timeEUR 70,769.7 - 86,496.3 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 4+ yearsSkills: ["Customer relationship building","Cross-team collaboration","Problem-solving","Translating complex concepts","Technical consultation"]

Serve as a technical advisor for enterprise customers throughout the lifecycle, leading integrations and identity management implementations (SSO, SAML, SCIM, JIT provisioning) and coordinating API and data services projects. Provide technical consultation on integration architecture, reporting, and platform best practices, act as Tier 3 escalation for complex issues, and partner with Sales, Solutions Consulting, Product, and Engineering. Develop customer-facing and internal documentation to improve enablement and workflows.

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FursaFursa
Zipline
Zipline
1 day ago

Technical Account Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Serve as a technical advisor for enterprise customers throughout the lifecycle, leading integrations and identity management implementations (SSO, SAML, SCIM, JIT provisioning) and coordinating API and data services projects. Provide technical consultation on integration architecture, reporting, and platform best practices, act as Tier 3 escalation for complex issues, and partner with Sales, Solutions Consulting, Product, and Engineering. Develop customer-facing and internal documentation to improve enablement and workflows.
Location: Spain
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Lead standard and custom customer integrations and manage implementation timelines to ensure successful customer outcomes.
  • •Configure and support identity management solutions, including SSO, SAML, SCIM, and JIT provisioning; support identity migrations post-launch.
  • •Deliver GraphQL API integrations for Metrics Widgets and implement/support data services integrations such as Resource Library sFTP and BigQuery data connector integrations.
  • •Provide technical consultation throughout the customer lifecycle on integration architecture, reporting capabilities, and data services; translate business requirements into scalable solutions.
  • •Serve as Tier 3 escalation for complex integration/API issues, troubleshooting authentication, provisioning, API, and data synchronization challenges and partnering with Engineering to resolve them.

Pay and Benefits

Salary: EUR 70,769.7 - 86,496.3 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionRemote WorkLearning BudgetPaid Leave

Key Requirements

  • •4+ years of experience in Technical Account Management, Technical Consulting, Solutions Engineering, Professional Services, or a similar customer-facing technical role within a B2B SaaS environment.
  • •Experience working with enterprise customers, preferably within the retail technology space.
  • •Hands-on experience implementing or supporting APIs, integrations, identity management, or enterprise SaaS platforms.
  • •Working knowledge of SSO, SAML, SCIM, OAuth, or enterprise identity providers (Okta, Azure AD, Google Workspace, Ping, etc.).
  • •Experience delivering customer-facing technical implementation or professional services engagements.
Experience:4+ yearsB2B SaaSEnterprise customersRetail technology
Skills:Customer relationship buildingCross-team collaborationProblem-solvingTranslating complex conceptsTechnical consultation
Tech Stack:GraphQLRESTSSOSAMLSCIMOAuthOktaAzure ADGoogle WorkspacePingBigQuerySFTPData ConnectorMetabaseJiraConfluenceSQLPostgreSQLMySQLRuby on Rails

Company Brief

Zipline
Provides talent acquisition software and recruiting workflow tools for hiring teams. The platform appears focused on helping organizations source, track, and manage candidates more efficiently.
Industry: HR Tech
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