Product Training Specialist

Fever Up
Madrid
Workplace: OnsiteFull timeFunction: Education & TrainingEducation: bachelorsSkills: ["Attention to detail","Organizational skills","Presentation","Public speaking","Ownership"]

Own how partners and internal teams learn the product by building Fever’s Help Center and tutorial video library. Translate briefs into clear, engaging, self-serve training content, and run on-demand product trainings for new hires across Partner Management and Business Development. Coordinate localization with the Translation team and AI tools to keep training consistent across languages, while continuously improving clarity and quality.

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FursaFursa
Fever Up
Fever Up
1 day ago

Product Training Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Own how partners and internal teams learn the product by building Fever’s Help Center and tutorial video library. Translate briefs into clear, engaging, self-serve training content, and run on-demand product trainings for new hires across Partner Management and Business Development. Coordinate localization with the Translation team and AI tools to keep training consistent across languages, while continuously improving clarity and quality.
Location: Madrid
Workplace: Onsite
Employment Type: Full time
Job Function: Education & Training
Seniority: Mid level

Key Responsibilities

  • •Own and grow the Fever Help Center and build/maintain a tutorial video library with feature walkthroughs.
  • •Run on-demand product trainings for new hires in Partner Management and Business Development, and develop repeatable training programs for recurring partner inquiries.
  • •Coordinate localization by preparing source content and managing translation workflows with the Translation team and AI tools.
  • •Turn briefs from Product and Product Marketing into clear, engaging training content that is genuinely self-serve.
  • •Produce scripts, articles, and training decks quickly and to a high standard using AI tools.

Pay and Benefits

Perks:Health InsuranceHome OfficeGym MembershipEnglish Lessons

Key Requirements

  • •Excellent English, written and spoken.
  • •AI fluency to produce high-quality content quickly using AI tools.
  • •Experience in or exposure to B2B SaaS and what good product education looks like.
  • •Relevant experience in technical content creation, documentation, customer education, or training.
  • •Strong attention to detail and organizational skills; comfortable leading live trainings.
Experience:B2B SaaS
Education:Bachelor's
Skills:Attention to detailOrganizational skillsPresentationPublic speakingOwnership
Languages:EnglishSpanish
Tech Stack:ZendeskAI toolsCamtasia

Company Brief

Fever Up
Fever is a global events discovery and ticketing platform that curates and sells experiences, from immersive theatre and pop-ups to concerts and local activities, helping venues and organizers reach audiences worldwide.
Industry: Events & Live Entertainment
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: Madrid, Spain
Founded: 2011
WebsiteLinkedIn