Affirm

3 months ago

Staff Product Manager, Affirm Bank

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Senior Product Manager for Affirm’s Consumer Servicing team, owning a unified refunds and disputes platform across products. Leads AI/ML-powered enhancements, automates adjudication, and shapes self-service and internal tooling to reduce losses, lower contact rates, and improve customer experience at scale across regulated card payments environments.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Product Management

Seniority: Sr. Manager level

Key Responsibilities

•Deeply understand our customers and agents—what they need, what they expect, and where they struggle—through research, data, and constant iteration.
•Champion operational excellence—work closely with our Servicing and Operations teams to streamline workflows, reduce complexity, and unlock new levels of productivity.
•Design for scale through AI and automation—identify high-leverage areas where intelligent automation can boost agent efficiency and reduce contact volume, and assist with build-vs-buy evaluations for AI tooling that enhances customer and agent experiences.
•Drive an ambitious, thoughtful roadmap—identify impactful opportunities, prioritize ruthlessly, and guide execution from concept to launch and beyond.
•Collaborate across the org—partner deeply with Engineering, Design, Analytics, Ops, Legal, Compliance, Risk, and senior leaders to drive aligned, cross-functional progress.

Pay and Benefits

Perks:Health InsuranceFlexible SpendingTime OffEspp

Key Requirements

•5+ years of product management experience.
•Experience building in financial services or other highly regulated environments.
•Deep experience in the card payments ecosystem (e.g., fintech, issuing/acquiring banks, processors, networks, or payments infrastructure).
•Bachelor’s degree in a related field or equivalent practical experience.
•Bonus: experience building scaled customer support platforms, internal tooling, or AI-driven service operations.

Experience:5+ yearsFintechPaymentsCard paymentsFinancial services

Education:Bachelor's

Skills:CommunicationProblem-solvingLeadershipStakeholder management

Languages:English

Tech Stack:AIMachine learningAutomationData analytics

Company Brief

Affirm

Provides point-of-sale lending and buy-now-pay-later (BNPL) solutions for consumers and merchants, enabling installment payments, consumer financing, and embedded financial services through APIs and partnerships with retailers and platforms.

Industry: Lending

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2012

Website LinkedIn

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Affirm

3 months ago

Staff Product Manager, Affirm Bank

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Product Management

Seniority: Sr. Manager level

Key Responsibilities

•Deeply understand our customers and agents—what they need, what they expect, and where they struggle—through research, data, and constant iteration.
•Champion operational excellence—work closely with our Servicing and Operations teams to streamline workflows, reduce complexity, and unlock new levels of productivity.
•Design for scale through AI and automation—identify high-leverage areas where intelligent automation can boost agent efficiency and reduce contact volume, and assist with build-vs-buy evaluations for AI tooling that enhances customer and agent experiences.
•Drive an ambitious, thoughtful roadmap—identify impactful opportunities, prioritize ruthlessly, and guide execution from concept to launch and beyond.
•Collaborate across the org—partner deeply with Engineering, Design, Analytics, Ops, Legal, Compliance, Risk, and senior leaders to drive aligned, cross-functional progress.

Pay and Benefits

Perks:Health InsuranceFlexible SpendingTime OffEspp

Key Requirements

•5+ years of product management experience.
•Experience building in financial services or other highly regulated environments.
•Deep experience in the card payments ecosystem (e.g., fintech, issuing/acquiring banks, processors, networks, or payments infrastructure).
•Bachelor’s degree in a related field or equivalent practical experience.
•Bonus: experience building scaled customer support platforms, internal tooling, or AI-driven service operations.

Experience:5+ yearsFintechPaymentsCard paymentsFinancial services

Education:Bachelor's

Skills:CommunicationProblem-solvingLeadershipStakeholder management

Languages:English

Tech Stack:AIMachine learningAutomationData analytics

Company Brief

Affirm

Industry: Lending

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2012

Website LinkedIn