Staff Product Manager, Affirm Bank

Affirm
United States
Workplace: RemoteFull timeFunction: Product ManagementExperience: 5+ yearsEducation: bachelorsSkills: ["Communication","Problem-solving","Leadership","Stakeholder management"]

Senior Product Manager for Affirm’s Consumer Servicing team, owning a unified refunds and disputes platform across products. Leads AI/ML-powered enhancements, automates adjudication, and shapes self-service and internal tooling to reduce losses, lower contact rates, and improve customer experience at scale across regulated card payments environments.

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FursaFursa
Affirm
Affirm
5 months ago

Staff Product Manager, Affirm Bank

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Senior Product Manager for Affirm’s Consumer Servicing team, owning a unified refunds and disputes platform across products. Leads AI/ML-powered enhancements, automates adjudication, and shapes self-service and internal tooling to reduce losses, lower contact rates, and improve customer experience at scale across regulated card payments environments.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Product Management
Seniority: Sr. Manager level

Key Responsibilities

  • •Deeply understand our customers and agents—what they need, what they expect, and where they struggle—through research, data, and constant iteration.
  • •Champion operational excellence—work closely with our Servicing and Operations teams to streamline workflows, reduce complexity, and unlock new levels of productivity.
  • •Design for scale through AI and automation—identify high-leverage areas where intelligent automation can boost agent efficiency and reduce contact volume, and assist with build-vs-buy evaluations for AI tooling that enhances customer and agent experiences.
  • •Drive an ambitious, thoughtful roadmap—identify impactful opportunities, prioritize ruthlessly, and guide execution from concept to launch and beyond.
  • •Collaborate across the org—partner deeply with Engineering, Design, Analytics, Ops, Legal, Compliance, Risk, and senior leaders to drive aligned, cross-functional progress.

Pay and Benefits

Perks:Health InsuranceFlexible SpendingTime OffEspp

Key Requirements

  • •5+ years of product management experience.
  • •Experience building in financial services or other highly regulated environments.
  • •Deep experience in the card payments ecosystem (e.g., fintech, issuing/acquiring banks, processors, networks, or payments infrastructure).
  • •Bachelor’s degree in a related field or equivalent practical experience.
  • •Bonus: experience building scaled customer support platforms, internal tooling, or AI-driven service operations.
Experience:5+ yearsFintechPaymentsCard paymentsFinancial services
Education:Bachelor's
Skills:CommunicationProblem-solvingLeadershipStakeholder management
Languages:English
Tech Stack:AIMachine learningAutomationData analytics

Company Brief

Affirm
Provides point-of-sale lending and buy-now-pay-later (BNPL) solutions for consumers and merchants, enabling installment payments, consumer financing, and embedded financial services through APIs and partnerships with retailers and platforms.
Industry: Lending
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2012
WebsiteLinkedIn