1 week ago

Technical Support Engineer III (CONUS)

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Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Provide remote technical assistance for F5 enterprise solutions to Federal customers, internal teams, and partners within the CONUS program. Handle multiple complex, hardware/software case escalations (Level 1 to Level 3), analyze customer network environments, and communicate status and plans-of-action until resolution. Work within an ISO-certified quality process with limited daily guidance, participate in ongoing product training, and maintain strong schedule adherence across 24/7 shift coverage.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Troubleshoot and resolve hardware and software issues on F5 products and services (Level 1 to Level 3) using analysis of complex customer-specific factors.
•Communicate issue status, plan-of-action, and resolution based on ISO-defined procedures to deliver a high-quality support experience.
•Manage multiple cases, prioritize based on customer and business needs, and maintain strong schedule adherence and on-phone time.
•Handle escalations to tier 3 (Engineering Services) while keeping customers informed with limited day-to-day mentoring.
•Participate in ongoing training on F5 products and related technologies and complete additional assigned projects as required.

Travel: Low travel

Pay and Benefits

Salary: USD 81,600 - 122,400 annually

Equity and Bonus:Equity

Key Requirements

•5 years of experience in a professional technical support role or equivalent experience using relevant technologies.
•Hands-on internetworking/data center experience, including WAN operations (e.g., DNS), network protocols, TCP/IP, OSI model, and UNIX or Linux (e.g., Red Hat).
•Experience supporting hardware and software issues on production environments for corporate customers/service providers.
•Proficiency with Windows OS.
•Ability to read, write, and speak English fluently, and effectively relay technical information to customers of varying skill levels.

Education:Bachelor's

Skills:Customer serviceAnalytical thinkingAttention to detailCommunicationRelationship building

Languages:English

Tech Stack:DNSOpenSSLCryptographyVirtualizationNetwork ProtocolsTCP/IPOSI ModelUNIXLinuxRed HatVMwareWindows OSSalesforce Service CloudZoom

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Provides application delivery networking, load balancing, and security solutions for on-premises and cloud environments, helping organizations optimize, secure, and scale applications and APIs across multi-cloud infrastructures.

Industry: Networking Equipment

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Seattle, United States

Founded: 1996

Glassdoor: 3.8

Website LinkedIn

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