Starlink Enterprise Account Director, Aviation

SpaceX
Redmond
Workplace: OnsiteFull timeFunction: Executive & General ManagementExperience: 8+ yearsEducation: bachelorsSkills: ["Customer focus","Relationship building","Problem-solving","Communication","Stakeholder management"]

Own and grow a portfolio of strategic Enterprise Aviation customers for Starlink, serving as the primary point of contact from contract signature through activation and long-term retention. Lead ongoing account management with a team of Account Specialists and Leads, build executive relationships, and drive revenue realization on schedule. Collect and champion customer feedback internally, deliver high-touch customer service, and identify process/system enhancements to improve handoffs and scale the business.

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FursaFursa
SpaceX
SpaceX
2 months ago

Starlink Enterprise Account Director, Aviation

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Own and grow a portfolio of strategic Enterprise Aviation customers for Starlink, serving as the primary point of contact from contract signature through activation and long-term retention. Lead ongoing account management with a team of Account Specialists and Leads, build executive relationships, and drive revenue realization on schedule. Collect and champion customer feedback internally, deliver high-touch customer service, and identify process/system enhancements to improve handoffs and scale the business.
Location: Redmond
Workplace: Onsite
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Director level

Key Responsibilities

  • •Serve as the primary point of contact for a portfolio of strategic Enterprise Aviation customers from contract signature through onboarding, ongoing account management, and long-term retention/growth.
  • •Lead day-to-day account support with Account Specialists and Leads, including orders, invoicing, and supply management.
  • •Build relationships with executive stakeholders to identify requirements, manage expectations, and drive revenue realization as quickly as possible.
  • •Collect, communicate, and champion customer feedback internally to influence and steer programmatic and technical development.
  • •Deliver high-touch customer service, retain and grow account value across hardware and service revenue, and drive forecasted revenue with readiness/risk communication.
Travel: High travel

Key Requirements

  • •Bachelor’s degree in engineering or business, or high school diploma/equivalency plus 10+ years in business development, program management, sales, or account management.
  • •8+ years of experience in a customer-facing role.
  • •Demonstrated experience in account management, sales, or other business functions in the aviation industry (e.g., commercial airlines, OEMs, or dealers).
  • •Experience focusing on onboard connectivity solutions, satellite integrations, or fleet/mobility applications.
  • •Significant technical knowledge of Starlink or telecommunications in at least one key area (e.g., satellites, ground network, user terminals).
Experience:8+ yearsAviationSatellite communicationsTelecommunicationsEnterpriseCustomer-facing
Education:Bachelor's
Skills:Customer focusRelationship buildingProblem-solvingCommunicationStakeholder management
Languages:English

Eligibility

Nationality:US National

Company Brief

SpaceX
Designs, manufactures, and launches advanced rockets and spacecraft for commercial and government customers, aiming to reduce space transportation costs and enable human life on Mars through reusable launch vehicles and integrated space systems.
Industry: Aerospace Manufacturing
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Valuation: Hectocorn (USD 100B+)
Funding: Series E+
Headquarters: Hawthorne, United States
Founded: 2002
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Glassdoor: 4.2
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