Case Manager LTD

Symetra
United States
Workplace: RemoteFull timeUSD 54,000 - 91,000 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 2-5 yearsSkills: ["Customer-focused","Communication","Independent judgment","Empathy","Professionalism"]

Make timely, accurate, customer-focused Long-Term Disability (LTD) claim decisions for new and ongoing cases. Gather and evaluate clinical, vocational, employer, and financial information against contract and procedural documents, then document outcomes in the claim system. Communicate clearly with internal and external partners, maintain performance metrics, and stay aligned with regulatory requirements while applying independent judgment and empathy throughout complex, long-duration claims.

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Symetra
Symetra
1 week ago

Case Manager LTD

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Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Make timely, accurate, customer-focused Long-Term Disability (LTD) claim decisions for new and ongoing cases. Gather and evaluate clinical, vocational, employer, and financial information against contract and procedural documents, then document outcomes in the claim system. Communicate clearly with internal and external partners, maintain performance metrics, and stay aligned with regulatory requirements while applying independent judgment and empathy throughout complex, long-duration claims.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Make timely, accurate, and customer-focused LTD new and ongoing claim decisions.
  • •Collect and assess clinical, vocational, employer, and financial information to determine claim outcomes.
  • •Document claim system entries with accuracy and completeness while maintaining efficiency.
  • •Prepare and distribute clear written and verbal communications to internal and external contacts.
  • •Prepare, update, and apply a claim management plan while remaining aligned with regulatory requirements.

Pay and Benefits

Salary: USD 54,000 - 91,000 annually
Perks:401kPaid LeavePaid Holidays

Key Requirements

  • •Customer service experience required.
  • •2-5 years of cumulative, relevant experience.
  • •Ability to interpret policy language.
  • •Demonstrated proficiency in LTD product and claim administration techniques.
  • •Maintain compliance with regulatory requirements and operational standards.
Experience:2-5 years
Skills:Customer-focusedCommunicationIndependent judgmentEmpathyProfessionalism

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Symetra
Provides life insurance, annuities, retirement solutions, and employee benefits to individuals, employers, and financial institutions. Symetra focuses on protecting financial futures through insurance products and retirement services.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Bellevue, United States
Founded: 1957
WebsiteLinkedIn