Customer Service Assistant (Remote, United States)

Qureos
United States
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Empathy","Critical thinking","De-escalation","Organization"]

Support customer service operations by responding to inquiries via phone, email, and chat, resolving order and account issues, and documenting outcomes in a CRM. Troubleshoot concerns with empathy and a solutions-first mindset, escalate complex cases as needed, and proactively anticipate customer needs. You’ll use customer service tools and platforms (e.g., Zendesk/Salesforce/HubSpot) along with office productivity software to maintain accurate records and deliver exceptional service.

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FursaFursa
Qureos
Qureos
3 weeks ago

Customer Service Assistant (Remote, United States)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Support customer service operations by responding to inquiries via phone, email, and chat, resolving order and account issues, and documenting outcomes in a CRM. Troubleshoot concerns with empathy and a solutions-first mindset, escalate complex cases as needed, and proactively anticipate customer needs. You’ll use customer service tools and platforms (e.g., Zendesk/Salesforce/HubSpot) along with office productivity software to maintain accurate records and deliver exceptional service.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Respond promptly and professionally to customer inquiries via phone, email, and chat.
  • •Assist customers with product/service questions, order issues, account management, and general support.
  • •Troubleshoot and resolve customer concerns with patience, empathy, and a solutions-first mindset.
  • •Escalate complex issues to the appropriate departments and ensure follow-through.
  • •Document customer interactions, inquiries, and resolutions in the CRM; perform data entry and related administrative tasks as needed.

Pay and Benefits

Perks:Remote WorkPaid Training

Key Requirements

  • •Previous experience in customer service, retail, hospitality, or a related field is preferred (entry-level candidates are encouraged).
  • •Exceptional verbal and written communication skills with a warm, professional tone.
  • •Strong critical thinking and the ability to de-escalate situations while finding creative solutions.
  • •Comfort using customer service software/CRMs (Zendesk, Salesforce, HubSpot) and standard office tools (Microsoft Office, Google Workspace).
  • •Ability to manage multiple inquiries at once, prioritize effectively, and maintain accurate records.
Experience:Customer serviceRetailHospitality
Skills:CommunicationEmpathyCritical thinkingDe-escalationOrganization
Tech Stack:ZendeskSalesforceHubspotCRMMicrosoft OfficeGoogle WorkspacePhoneEmailChat

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn