Customer Engineer-PDC

Applied Materials
Guangzhou
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 4-7 yearsEducation: associatesSkills: ["Communication","Troubleshooting","Mentoring","Customer coordination","Mechanical aptitude"]

Serve as the direct customer liaison for Applied Materials equipment in Guangzhou by installing, maintaining, and upgrading systems. Use digital analytics and basic diagnostic techniques to troubleshoot and resolve technical issues, including preventative and corrective maintenance across electrical, vacuum, mechanical, plasma, hydraulic, and gas systems. Coordinate with customers to ensure smooth operations, mentor junior field service engineers, and collaborate with senior engineers on roadmaps and process flows.

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Applied Materials
Applied Materials
4 days ago

Customer Engineer-PDC

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Last checked: 2 days agoStatus: Live

Job Summary

Serve as the direct customer liaison for Applied Materials equipment in Guangzhou by installing, maintaining, and upgrading systems. Use digital analytics and basic diagnostic techniques to troubleshoot and resolve technical issues, including preventative and corrective maintenance across electrical, vacuum, mechanical, plasma, hydraulic, and gas systems. Coordinate with customers to ensure smooth operations, mentor junior field service engineers, and collaborate with senior engineers on roadmaps and process flows.
Location: Guangzhou
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Install, maintain, and upgrade customer equipment.
  • •Apply basic diagnostic techniques to assess equipment and address technical issues with assistance from senior field service engineers.
  • •Collaborate with senior field service engineers and/or customers to understand roadmaps, process flows, requirements, and business challenges.
  • •Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems.
  • •Coordinate and communicate directly with customers to ensure smooth operations and exceptional service.

Key Requirements

  • •Completion of an Associate degree, military technical training, field service experience, or a trade certification.
  • •4-7 years of work experience in the semiconductor industry or other equipment support industry.
  • •Advanced mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, and/or thermodynamics.
  • •Strong knowledge of hand tools and appropriate usage, including digital multimeters.
  • •Effective written and verbal communication skills, with basic knowledge of Microsoft Excel, Word, and PowerPoint.
Experience:4-7 yearsSemiconductor industry
Education:Associate's
Skills:CommunicationTroubleshootingMentoringCustomer coordinationMechanical aptitude
Licenses:Driver’s license
Tech Stack:Microsoft ExcelMicrosoft WordMicrosoft PowerPointDigital multimeters

Company Brief

Applied Materials
Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1967
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