BDC Associate Fixed Ops - MOMENTUM VOLKSWAGEN

Sonic Automotive
Houston
Workplace: OnsiteFull timeUSD 16 - 16 hourlyFunction: Business Development & PartnershipsSkills: ["Communication","Organization","Time management","Customer focus","Independence","Teamwork"]

Generate service sales appointments for customers who contact the dealership via the internet for new and pre-owned vehicle service. Provide a premium customer experience by responding promptly, professionally, and courteously to inquiries, entering details into a CRM, and tracking lead flow using lead management tools. Use phone surveys to assess customer preferences and experience, stay trained on products/services and inventory, and complete required reports and documentation, including cashier duties when needed.

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FursaFursa
Sonic Automotive
Sonic Automotive
2 days ago

BDC Associate Fixed Ops - MOMENTUM VOLKSWAGEN

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Generate service sales appointments for customers who contact the dealership via the internet for new and pre-owned vehicle service. Provide a premium customer experience by responding promptly, professionally, and courteously to inquiries, entering details into a CRM, and tracking lead flow using lead management tools. Use phone surveys to assess customer preferences and experience, stay trained on products/services and inventory, and complete required reports and documentation, including cashier duties when needed.
Location: Houston
Workplace: Onsite
Employment Type: Full time
Job Function: Business Development & Partnerships
Seniority: Entry level

Key Responsibilities

  • •Respond to internet inquiries with courtesy, accuracy, professionalism, and professionalism.
  • •Enter customer inquiry data into the CRM and generate service appointments.
  • •Conduct phone surveys to assess customer preferences and quality of experience.
  • •Utilize lead management tools to manage inquiry flow and track customer interest.
  • •Compile reports, forms, and documentation on a timely basis; perform cashier duties as requested and other assigned duties.

Pay and Benefits

Salary: USD 16 hourly

Key Requirements

  • •Excellent verbal and written communication skills.
  • •Strong MS Office Suite computer skills.
  • •Ability to work independently and as part of a team in a fast-paced environment.
  • •Ability to work in a call center environment.
  • •Strong organizational and time management skills; ability to read and comprehend rules, regulations, policies, and procedures.
Skills:CommunicationOrganizationTime managementCustomer focusIndependenceTeamwork
Languages:English
Tech Stack:CRMMS Office SuiteLead management tools

Company Brief

Sonic Automotive
Operates as an automotive retailer owning and operating new and used vehicle dealerships, providing vehicle service, repair, parts, and financing solutions across the United States.
Industry: Retail (Offline)
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Charlotte, United States
Founded: 1997
WebsiteLinkedIn