Customer Experience Intern

Calo
Bahrain
Workplace: OnsiteInternshipFunction: Customer Success & Account ManagementExperience: 1-3 yearsSkills: ["Communication","Problem-solving","Empathy","Time management","Calm under pressure"]

Be the main point of contact for customers by answering questions and resolving issues over live chat and phone. You’ll build relationships from the first conversation, onboard customers, and use empathy to coordinate with internal teams until problems are solved. You’ll also communicate customer feedback back to the team and help improve processes—ensuring every conversation leaves customers satisfied.

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FursaFursa
Calo
Calo
1 week ago

Customer Experience Intern

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Be the main point of contact for customers by answering questions and resolving issues over live chat and phone. You’ll build relationships from the first conversation, onboard customers, and use empathy to coordinate with internal teams until problems are solved. You’ll also communicate customer feedback back to the team and help improve processes—ensuring every conversation leaves customers satisfied.
Location: Bahrain
Workplace: Onsite
Employment Type: Internship
Job Function: Customer Success & Account Management
Seniority: Intern level

Key Responsibilities

  • •Communicate with customers over live chat and phone to answer questions and solve problems.
  • •Welcome customers and build relationships to ensure a great customer experience.
  • •Onboard customers to kick off their journey.
  • •Demonstrate empathy and coordinate with different teams to resolve customer issues.
  • •Share customer feedback and follow up to resolve customer pain points.

Key Requirements

  • •Fresh graduate or 1–3 years working in a customer service role.
  • •Excellent verbal and written communication skills in English & Arabic, and you’re a fast typer.
  • •Passion for problem solving with a drive to improve people’s lives.
  • •Strong empathy, calm under pressure, and ability to organize your time efficiently.
  • •Willingness to work on a shift basis.
Experience:1-3 years
Skills:CommunicationProblem-solvingEmpathyTime managementCalm under pressure
Languages:EnglishArabic

Company Brief

Calo
Provides personalized meal subscriptions and healthy ready-to-eat food delivered on a recurring basis. The company uses an app-based service model to help customers manage nutrition, convenience, and dietary preferences across several markets.
Industry: FoodTech
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: Manama, Bahrain
Founded: 2019
WebsiteLinkedIn