Counter Sales Associate

Ferguson
New Jersey
Workplace: OnsiteFull timeUSD 22.71 - 31.77Function: SalesExperience: 3+ yearsSkills: ["Communication","Consultative selling","Relationship building","Problem-solving","Organizational skills"]

Serve as a trusted advisor to plumbing and HVAC contractor customers by engaging them at the counter, on the phone, and via email to understand needs and recommend solutions. Use product expertise to guide purchasing decisions, drive upsell and cross-sell opportunities, and provide accurate part information using catalogs and manufacturer resources. Manage transactions, special orders, back-orders, and order status while maintaining a clean, organized counter environment and supporting inventory activities.

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Ferguson
Ferguson
3 days ago

Counter Sales Associate

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Serve as a trusted advisor to plumbing and HVAC contractor customers by engaging them at the counter, on the phone, and via email to understand needs and recommend solutions. Use product expertise to guide purchasing decisions, drive upsell and cross-sell opportunities, and provide accurate part information using catalogs and manufacturer resources. Manage transactions, special orders, back-orders, and order status while maintaining a clean, organized counter environment and supporting inventory activities.
Location: New Jersey
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Mid level

Key Responsibilities

  • •Engage customers at the counter, on the phone, and via email to understand needs and recommend solutions.
  • •Apply product expertise in plumbing, HVAC, and related products to guide customer purchasing decisions.
  • •Drive sales growth through upsell, cross-sell, and promotion of strategic products and programs.
  • •Use catalogs, computer systems, and manufacturer databases to locate parts and provide accurate, timely information.
  • •Process transactions and manage special orders, back-orders, and order follow-up to maintain customer satisfaction.

Pay and Benefits

Salary: USD 22.71 - 31.77
Perks:Health InsuranceDentalVisionPaid LeaveLife Insurance401kPaid ParentalAssociate Discounts

Key Requirements

  • •3+ years of experience in customer service or sales.
  • •Prior experience in plumbing/HVAC or related industry strongly preferred.
  • •Must be at least 18 years old and hold a valid state-issued license.
  • •Sales mindset with ability to meet goals, build relationships, and influence purchasing decisions.
  • •Ability to lift up to 50 lbs and stand for extended periods.
Experience:3+ years
Skills:CommunicationConsultative sellingRelationship buildingProblem-solvingOrganizational skills

Company Brief

Ferguson
A major distributor of plumbing, HVAC, waterworks, and industrial products serving residential and commercial construction, maintenance, and repair customers across North America through branches, showrooms, and digital channels.
Industry: Wholesale & Distribution
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newport News, United States
Founded: 1887
WebsiteLinkedIn