Citizens Bank

1 month ago

Sr Program Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Oversee and drive the Retail Network Transformation program, delivering branch openings, closures, relocations, and renovations while managing branch hardware, ATMs, and locator tooling. Lead cross-functional delivery, regulatory compliance, vendor management, and risk mitigation to ensure operational readiness and strong customer experience across multiple US locations.

Location: Philadelphia, Plano, Boston

Workplace: Onsite

Employment Type: Full time

Job Function: Program & Project Management (PMO)

Key Responsibilities

•Oversee the successful execution and delivery of the Retail Network Transformation program, totaling $100+ million in annual capital investment, and govern funding to maximize outcomes.
•Manage execution of physical branch actions (OCR), including openings, closures, relocations, and significant renovations.
•Assume end-to-end accountability for risks across transformation activities with proactive mitigation and resolution.
•Own and manage regulatory risk and ensure compliance with internal policies and governance standards.
•Oversee end-to-end ATM and branch hardware lifecycle management, including deployments, refresh cycles, and decommissioning, and drive investment for operational readiness and improved experiences.
•Lead Mobile Unit deployment activities including intake, scheduling, colleague readiness, and operational support.
•Lead management of vendor portfolio, negotiate contracts, conduct monthly reviews, and ensure performance against SLAs.

Pay and Benefits

Salary: USD 179,000 - 244,000 annually

Perks:Health InsuranceDentalVisionRetirementPaid Leave

Key Requirements

•10+ years of experience in delivery leadership, including leading project managers and execution teams across large-scale retail, operational, or enterprise transformation initiatives.
•Strong understanding of retail operations, change management, and cross-functional delivery.
•Demonstrated ability to manage complex dependencies and lead through influence in a fast-paced environment.
•Exceptional communication, organization, and stakeholder-management skills.

Experience:10+ years

Education:High School

Skills:CommunicationLeadershipStakeholder-managementProblem-solvingTeam leadership

Languages:English

Company Brief

Citizens Bank

Regional bank offering retail and commercial banking, mortgage lending, wealth management, and payment services to individuals and businesses across the United States.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Providence, United States

Founded: 1828

Website

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Citizens Bank

1 month ago

Sr Program Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: Philadelphia, Plano, Boston

Workplace: Onsite

Employment Type: Full time

Job Function: Program & Project Management (PMO)

Key Responsibilities

•Oversee the successful execution and delivery of the Retail Network Transformation program, totaling $100+ million in annual capital investment, and govern funding to maximize outcomes.
•Manage execution of physical branch actions (OCR), including openings, closures, relocations, and significant renovations.
•Assume end-to-end accountability for risks across transformation activities with proactive mitigation and resolution.
•Own and manage regulatory risk and ensure compliance with internal policies and governance standards.
•Oversee end-to-end ATM and branch hardware lifecycle management, including deployments, refresh cycles, and decommissioning, and drive investment for operational readiness and improved experiences.
•Lead Mobile Unit deployment activities including intake, scheduling, colleague readiness, and operational support.
•Lead management of vendor portfolio, negotiate contracts, conduct monthly reviews, and ensure performance against SLAs.

Pay and Benefits

Salary: USD 179,000 - 244,000 annually

Perks:Health InsuranceDentalVisionRetirementPaid Leave

Key Requirements

•10+ years of experience in delivery leadership, including leading project managers and execution teams across large-scale retail, operational, or enterprise transformation initiatives.
•Strong understanding of retail operations, change management, and cross-functional delivery.
•Demonstrated ability to manage complex dependencies and lead through influence in a fast-paced environment.
•Exceptional communication, organization, and stakeholder-management skills.

Experience:10+ years

Education:High School

Skills:CommunicationLeadershipStakeholder-managementProblem-solvingTeam leadership

Languages:English

Company Brief

Citizens Bank

Regional bank offering retail and commercial banking, mortgage lending, wealth management, and payment services to individuals and businesses across the United States.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Providence, United States

Founded: 1828

Website