Contact Centre Operator (UAE National)Talent Pool (Abu Dhabi, Abu Dhabi, AE)

Serco
Abu Dhabi
Workplace: OnsiteFull timeFunction: People, HR & TalentExperience: 2+ yearsSkills: ["Communication","Customer service","Data entry","Multitasking","Teamwork"]

Opportunity to join a multinational team as a Contact Centre Operator based at Abu Dhabi airport. You’ll respond to helpdesk requests, monitor building operations via CAFM systems, and deliver customer service by handling inbound calls and emails in accordance with procedures and KPIs, within a collaborative airport-contract environment.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Serco
Serco
6 months ago

Contact Centre Operator (UAE National)Talent Pool (Abu Dhabi, Abu Dhabi, AE)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Opportunity to join a multinational team as a Contact Centre Operator based at Abu Dhabi airport. You’ll respond to helpdesk requests, monitor building operations via CAFM systems, and deliver customer service by handling inbound calls and emails in accordance with procedures and KPIs, within a collaborative airport-contract environment.
Location: Abu Dhabi
Workplace: Onsite
Employment Type: Full time
Job Function: People, HR & Talent

Key Responsibilities

  • •Attend to calls and requests directed through the switchboard, radio system and/or email (24 hours / 7 days per week) relating to the properties.
  • •Answer calls within the agreed KPI (Key Performance Indicator).
  • •Fast and efficient handling of queries with clients.
  • •To priorities calls in accordance with procedure.
  • •Communication with site management and staff relating to calls/emails received.

Key Requirements

  • •Minimum two (2) years' experience in office environment using keyboard skills.
  • •Excellent Phone Manner and Customer Handling skills.
  • •Excellent Email Handling Skills and data entry skills.
  • •Arabic & English spoken and written is essential.
  • •Fluency in another language is preferred (e.g., Russian or French)
Experience:2+ yearsAirportFacilities management
Skills:CommunicationCustomer serviceData entryMultitaskingTeamwork
Languages:ArabicEnglishRussian or French (preferred)
Tech Stack:CAFMSwitchboardEmail managementPhone system

Eligibility

Nationality:UAE National? (explicit UAE National not stated)UAE National

Company Brief

Serco
Provides public services across defence, transport, health, justice, immigration and citizen services, delivering operations, consultancy and managed services to governments and commercial clients worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Hook, United Kingdom
Founded: 1929
WebsiteLinkedIn