SAP Client Delivery Manager

NTT
Bengaluru
Workplace: OnsiteFull timeFunction: Program & Project Management (PMO)Experience: 4-6 yearsEducation: bachelorsSkills: ["Project management","Customer-facing communication","Relationship building","De-escalation","Multi-tasking"]

Own the voice of the client for SAP Enterprise Cloud Services engagements, serving as the main point of contact and escalation point. Lead and coordinate customer account activities with internal teams and partners, ensuring contractually agreed services are delivered on time while processing change requests. Drive proactive service delivery and reactive support, run governance/status meetings, and report service levels and business impact. Support cloud transformation and onboarding toward SAP Cloud solutions, including S/4HANA adoption.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
NTT
NTT
2 months ago

SAP Client Delivery Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 day agoStatus: Live

Job Summary

Own the voice of the client for SAP Enterprise Cloud Services engagements, serving as the main point of contact and escalation point. Lead and coordinate customer account activities with internal teams and partners, ensuring contractually agreed services are delivered on time while processing change requests. Drive proactive service delivery and reactive support, run governance/status meetings, and report service levels and business impact. Support cloud transformation and onboarding toward SAP Cloud solutions, including S/4HANA adoption.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Program & Project Management (PMO)

Key Responsibilities

  • •Drive the cloud transformation agenda with client stakeholders to ensure adoption of S/4HANA and cloud standardization.
  • •Lead and coordinate customer engagements across internal and external stakeholders, including SAP Services, product support, ECS partners, and customer system integrators/hosting partners.
  • •Manage proactive delivery of service plans and reactive support requests while processing contract change requests in a timely manner.
  • •Perform administrative tasks to run the engagement (staffing, reporting, controlling) and host governance/status meetings with customers and stakeholders.
  • •Manage end-to-end engagement outcomes including commercial responsibility (costs/profitability), customer reporting, invoicing, and de-escalating critical situations.
Travel: Low travel

Key Requirements

  • •Bachelor’s degree required; advanced degree preferred in Business Administration, Computer Science, Technical Engineering, Economics, or related fields.
  • •Knowledge of SAP’s cloud business, cloud and hybrid infrastructure, and cloud operation processes.
  • •Strong SAP technology stack expertise including SAP ECC, S/4HANA, NetWeaver, and SAP Basis administration.
  • •Experience with SAP HANA and enterprise databases (Oracle, SQL Server, DB2), plus understanding of virtualized system landscapes.
  • •Minimum 4+ years of experience in project management or SAP operations and customer-facing roles; minimum 4 to 6 years managing service engagements for multiple clients.
Experience:4-6 years
Education:Bachelor's
Skills:Project managementCustomer-facing communicationRelationship buildingDe-escalationMulti-tasking
Certifications:ITIL V4 FoundationPMP
Languages:English
Tech Stack:SAPSAP ECCS/4HANASAP HANANetWeaverSAP BasisSAP Enterprise Cloud Services (ECS)SAP ECSRISE with SAPSAP Solution ManagerSAP Cloud ALMSAP Solution Manager ALMLinuxUnixWindowsOracleSQL ServerDB2Microsoft AzureAWS

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn