Enterprise Customer Success Manager

Scrunch AI
New York
Workplace: HybridFull timeUSD 120,000 - 150,000 annuallyFunction: Customer Success & Account ManagementExperience: 5+ yearsSkills: ["Communication","Problem-solving","Relationship management","Customer onboarding","Strategic planning"]

Enterprise Customer Success Manager to manage a portfolio of 10-20 enterprise clients in a marketing-tech SaaS environment. You will translate platform data into strategic recommendations, drive onboarding and adoption, and lead quarterly business reviews to maximize client value and retention in a hybrid NYC-based role.

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FursaFursa
Scrunch AI
Scrunch AI
2 months ago

Enterprise Customer Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Enterprise Customer Success Manager to manage a portfolio of 10-20 enterprise clients in a marketing-tech SaaS environment. You will translate platform data into strategic recommendations, drive onboarding and adoption, and lead quarterly business reviews to maximize client value and retention in a hybrid NYC-based role.
Location: New York
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Act as the primary point of contact for a portfolio of 10-20 enterprise-level clients, helping them maximize the impact of Scrunch’s AI search optimization software.
  • •Translate platform data into strategic recommendations tailored to each client’s business goals and industry dynamics to drive measurable improvements in visibility and optimization.
  • •Guide clients through onboarding, education, and adoption journeys—ensuring high engagement, retention, and satisfaction.
  • •Conduct quarterly business reviews and content strategy sessions focused on optimizing content visibility, organic growth, and AI-discovery performance.

Pay and Benefits

Salary: USD 120,000 - 150,000 annually
Equity and Bonus:Equity
Perks:EquityHealth InsuranceDentalVisionHome OfficeRemote WorkLearning Budget401k

Key Requirements

  • •5+ years in customer success or account management, ideally at a marketing-focused SaaS company
  • • builder mentality with a track record of creating or improving processes
  • •fluency with AI tools used in daily workflows for research, drafting, analysis, and problem-solving
  • •strong communication skills with the ability to translate technical insights into strategic actions
  • •proven experience managing a strategic enterprise book of business with playbooks and a demonstrated ability to navigate ambiguity
Experience:5+ yearsMarketing technologySaaSEnterprise
Skills:CommunicationProblem-solvingRelationship managementCustomer onboardingStrategic planning
Languages:English
Tech Stack:AI toolsSaaSMarketing technology

Company Brief

Scrunch AI
Provides an influencer marketing platform that helps brands discover, manage, and analyze creators and influencer campaigns. Offers searchable creator profiles, campaign management tools, and performance analytics to optimize influencer partnerships.
Industry: Influencer & Creator Economy
Company Size: Small (11 to 50 employees)
Growth: Early Stage Startup
Website