Customer Success Manager (f/m/d)

Moss
London
Workplace: HybridFull timeFunction: Customer Success & Account ManagementSkills: ["Communication","Customer focus","Analytical thinking","Negotiation","Problem-solving"]

Join our Customer Success team to drive SaaS revenue growth through proactive customer engagement, leveraging data insights to identify upsell opportunities, mitigate churn, and advocate for product improvements. You will build scalable client relationships, measure success with KPIs, and help design a seamless client journey that boosts retention and value realization.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Moss
Moss
3 months ago

Customer Success Manager (f/m/d)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Join our Customer Success team to drive SaaS revenue growth through proactive customer engagement, leveraging data insights to identify upsell opportunities, mitigate churn, and advocate for product improvements. You will build scalable client relationships, measure success with KPIs, and help design a seamless client journey that boosts retention and value realization.
Location: London
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Drive customer engagement through building and nurturing value-creating, scalable relationships and guide engagement to activate spend management features.
  • •Upsell by leveraging product knowledge to identify new opportunities and drive value for existing accounts.
  • •Measure success using KPIs and monitor revenue trajectory through metrics such as spend engagement, SaaS uplift and renewals.
  • •Act as Product ambassador by compiling and communicating client feedback to internal stakeholders and advising on feature direction.
  • •Design and deliver client journey touchpoints to improve customer satisfaction and long-term retention.

Pay and Benefits

Perks:Learning BudgetEquityRemote WorkWork From

Key Requirements

  • •Proven experience in a proactive commercial-centric role, ideally in a B2B setting.
  • •Prior experience with upselling products and product features to existing clients.
  • •Fluent in English (C2).
  • •Ability to build and nurture value-creating, scalable relationships with clients and guide their engagement across spend management features.
  • •Strong communication and analytical mindset to interpret data and advise on product improvements.
Skills:CommunicationCustomer focusAnalytical thinkingNegotiationProblem-solving
Languages:English

Company Brief

Moss
Berlin-based fintech providing spend management software, corporate cards, invoice and expense automation for SMEs and finance teams, enabling real-time control of company spending and integrations with accounting/ERP systems.
Industry: Fintech Infrastructure
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: USD 500M to 1B
Funding: Series B
Headquarters: Berlin, Germany
Founded: 2019
Glassdoor
Glassdoor: 3.4
WebsiteLinkedInGlassdoor