Customer Success Manager

Chromatic
United States, Canada
Workplace: RemoteFull timeUSD 110,000 - 160,000 annuallyFunction: Customer Success & Account ManagementExperience: 3+ yearsSkills: ["Communication","Relationship-building","Executive presence","Data analysis","Organization"]

Own customer health for an Enterprise book at Chromatic, guiding high-value teams through adoption, renewal, and expansion. Serve as a strategic advisor to senior stakeholders across Engineering, Product, Design, and Procurement, using real-time usage and business metrics to spot risk early. Collaborate cross-functionally with Sales and Solutions Engineering while building scalable CS processes, playbooks, and account plans that protect ROI and surface growth opportunities.

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FursaFursa
Chromatic
Chromatic
1 month ago

Customer Success Manager

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Last checked: 14 hours agoStatus: Live

Job Summary

Own customer health for an Enterprise book at Chromatic, guiding high-value teams through adoption, renewal, and expansion. Serve as a strategic advisor to senior stakeholders across Engineering, Product, Design, and Procurement, using real-time usage and business metrics to spot risk early. Collaborate cross-functionally with Sales and Solutions Engineering while building scalable CS processes, playbooks, and account plans that protect ROI and surface growth opportunities.
Location: United States, Canada
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Own a high-value Enterprise book of business and build executive-level relationships across Engineering, Product, Design, and Procurement.
  • •Maintain accurate, real-time customer health tracking and identify churn risk and expansion signals early, escalating in time to act.
  • •Advise customers on scalable adoption of Chromatic and Storybook, including best practices and rollout across organizations.
  • •Conduct tailored business reviews and value assessments with senior stakeholders to drive alignment, reinforce ROI, and surface opportunities.
  • •Partner cross-functionally with Solutions Engineering, Sales, Product, and Engineering to deliver a unified, high-quality customer experience while contributing to CS playbooks and processes.

Pay and Benefits

Salary: USD 110,000 - 160,000 annually
Equity and Bonus:Equity

Key Requirements

  • •3-6+ years of direct customer management experience in Customer Success, Account Management, or related roles within a SaaS technology company.
  • •Proven success managing large, complex Enterprise accounts, including onboarding, renewals, multi-product or multi-team expansions, and C-level engagement.
  • •Strong executive presence with communication and relationship-building skills to advise senior engineering and product leaders.
  • •Strong data analysis foundation to interpret customer usage patterns and business metrics for decision-making.
  • •Highly organized with exceptional follow-through, managing competing priorities across multiple accounts in a fast-moving environment.
Experience:3+ yearsSaaSEnterpriseDeveloper tools
Skills:CommunicationRelationship-buildingExecutive presenceData analysisOrganization
Tech Stack:ChromaticStorybookVitallyHubSpotPull requestsComponent librariesCI/CD

Company Brief

Chromatic
Builds Chromatic, a visual testing and UI review platform (from the Storybook team) that automates visual, interaction, and accessibility testing for component-driven front-end development, integrating with CI, Git, and design tools to prevent UI regressions.
Industry: Developer Tools
Company Size: Small (11 to 50 employees)
Growth: Early Stage Startup
Funding: Seed
Headquarters: San Francisco, United States
Founded: 2017
Glassdoor
Glassdoor: 4.9
WebsiteLinkedInGlassdoor