Chromatic

1 week ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 58 minutes agoStatus: Live

Job Summary

Own customer health for an Enterprise book at Chromatic, guiding high-value teams through adoption, renewal, and expansion. Serve as a strategic advisor to senior stakeholders across Engineering, Product, Design, and Procurement, using real-time usage and business metrics to spot risk early. Collaborate cross-functionally with Sales and Solutions Engineering while building scalable CS processes, playbooks, and account plans that protect ROI and surface growth opportunities.

Location: United States, Canada

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Own a high-value Enterprise book of business and build executive-level relationships across Engineering, Product, Design, and Procurement.
•Maintain accurate, real-time customer health tracking and identify churn risk and expansion signals early, escalating in time to act.
•Advise customers on scalable adoption of Chromatic and Storybook, including best practices and rollout across organizations.
•Conduct tailored business reviews and value assessments with senior stakeholders to drive alignment, reinforce ROI, and surface opportunities.
•Partner cross-functionally with Solutions Engineering, Sales, Product, and Engineering to deliver a unified, high-quality customer experience while contributing to CS playbooks and processes.

Pay and Benefits

Salary: USD 110,000 - 160,000 annually

Equity and Bonus:Equity

Key Requirements

•3-6+ years of direct customer management experience in Customer Success, Account Management, or related roles within a SaaS technology company.
•Proven success managing large, complex Enterprise accounts, including onboarding, renewals, multi-product or multi-team expansions, and C-level engagement.
•Strong executive presence with communication and relationship-building skills to advise senior engineering and product leaders.
•Strong data analysis foundation to interpret customer usage patterns and business metrics for decision-making.
•Highly organized with exceptional follow-through, managing competing priorities across multiple accounts in a fast-moving environment.

Experience:3+ yearsSaaSEnterpriseDeveloper tools

Skills:CommunicationRelationship-buildingExecutive presenceData analysisOrganization

Tech Stack:ChromaticStorybookVitallyHubSpotPull requestsComponent librariesCI/CD

Company Brief

Chromatic

Builds Chromatic, a visual testing and UI review platform (from the Storybook team) that automates visual, interaction, and accessibility testing for component-driven front-end development, integrating with CI, Git, and design tools to prevent UI regressions.

Industry: Developer Tools

Company Size: Small (11 to 50 employees)

Growth: Early Stage Startup

Funding: Seed

Headquarters: San Francisco, United States

Founded: 2017

Glassdoor: 4.9

Website LinkedIn Glassdoor

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Chromatic

1 week ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 58 minutes agoStatus: Live

Job Summary

Location: United States, Canada

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Own a high-value Enterprise book of business and build executive-level relationships across Engineering, Product, Design, and Procurement.
•Maintain accurate, real-time customer health tracking and identify churn risk and expansion signals early, escalating in time to act.
•Advise customers on scalable adoption of Chromatic and Storybook, including best practices and rollout across organizations.
•Conduct tailored business reviews and value assessments with senior stakeholders to drive alignment, reinforce ROI, and surface opportunities.
•Partner cross-functionally with Solutions Engineering, Sales, Product, and Engineering to deliver a unified, high-quality customer experience while contributing to CS playbooks and processes.

Pay and Benefits

Salary: USD 110,000 - 160,000 annually

Equity and Bonus:Equity

Key Requirements

•3-6+ years of direct customer management experience in Customer Success, Account Management, or related roles within a SaaS technology company.
•Proven success managing large, complex Enterprise accounts, including onboarding, renewals, multi-product or multi-team expansions, and C-level engagement.
•Strong executive presence with communication and relationship-building skills to advise senior engineering and product leaders.
•Strong data analysis foundation to interpret customer usage patterns and business metrics for decision-making.
•Highly organized with exceptional follow-through, managing competing priorities across multiple accounts in a fast-moving environment.

Experience:3+ yearsSaaSEnterpriseDeveloper tools

Skills:CommunicationRelationship-buildingExecutive presenceData analysisOrganization

Tech Stack:ChromaticStorybookVitallyHubSpotPull requestsComponent librariesCI/CD

Company Brief

Chromatic

Industry: Developer Tools

Company Size: Small (11 to 50 employees)

Growth: Early Stage Startup

Funding: Seed

Headquarters: San Francisco, United States

Founded: 2017

Glassdoor: 4.9

Website LinkedIn Glassdoor