Senior Account Manager Retail

Delivery Hero
Podgorica
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 2+ yearsSkills: ["Relationship management","Analytical thinking","Customer-centric communication","Negotiation","Adaptability"]

Own and grow strategic retail partnerships, driving the Joint Business Plan to boost GMV and market share. Serve as the primary point of contact for top accounts, leading negotiations, onboarding, and ongoing performance improvements. Build and scale a high-impact partner portfolio while using data to identify issues (e.g., cancellations, prep times) and work with partners to optimize execution. Maintain strong business reviews and represent the Glovo brand in every interaction.

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FursaFursa
Delivery Hero
Delivery Hero
1 day ago

Senior Account Manager Retail

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Own and grow strategic retail partnerships, driving the Joint Business Plan to boost GMV and market share. Serve as the primary point of contact for top accounts, leading negotiations, onboarding, and ongoing performance improvements. Build and scale a high-impact partner portfolio while using data to identify issues (e.g., cancellations, prep times) and work with partners to optimize execution. Maintain strong business reviews and represent the Glovo brand in every interaction.
Location: Podgorica
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own the Joint Business Plan for top partners, defining the annual roadmap to grow GMV and market share.
  • •Act as primary point of contact: lead negotiations and onboard new accounts to create a win-win ecosystem.
  • •Manage day-to-day account relationships and drive performance improvements through proactive partnership management.
  • •Use data to diagnose issues (e.g., high cancellation rates, slow prep times) and collaborate with partners to fix root causes.
  • •Bring new partners to the platform and drive onboarding excellence, including storefront setup, city coverage, catalogue synchronization, and business reviews.

Pay and Benefits

Perks:Health InsuranceEquityGym MembershipRemote WorkParental Leave

Key Requirements

  • •2+ years managing long-term partnerships/account relationships, driving account success and staying top-of-mind for partners.
  • •Comfort working with complex data sets to support business judgments and strategy.
  • •Thorough understanding of retail P&L, revenue dynamics, and the drivers of performance in a digital marketplace.
  • •Proven ability to negotiate commercial terms for large-scale accounts.
  • •Exceptional English proficiency and clear, persuasive communication with both internal teams and external partners.
Experience:2+ yearsRetailSalesAccount management
Skills:Relationship managementAnalytical thinkingCustomer-centric communicationNegotiationAdaptability
Languages:English

Company Brief

Delivery Hero
Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
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