Affirm

1 month ago

Client Success Lead

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 16 hours agoStatus: Live

Job Summary

Lead post-sale merchant partnerships for Affirm, driving revenue and GMV growth across a portfolio of accounts. You’ll manage renewals, pricing updates, cross-functional initiatives, and program optimization, coordinating Analytics, Credit, Technical, Marketing, and Product teams to maximize value for merchants and Affirm.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Manage a portfolio of accounts across various industries to foster long-term, strategic merchant relationships.
•Register and oversee contract renewals, pricing updates, and expansions.
•Deliver proactive client management strategies to drive incremental GMV and revenue, expanding Affirm’s coverage.
•Analyze merchant performance and recommend programs to increase product adoption and optimize program financing.
•Maintain merchant relationship health to maximize value for both Affirm and the merchant.

Pay and Benefits

Equity and Bonus:Equity

Perks:Health InsuranceEquityEsppTime Off

Key Requirements

•5+ years of B2B client-facing experience; preferably in a high-tech environment
•Experience negotiating and closing commercial contracts (e.g., RFPs, renewals)
•Excellent customer relationship management skills with the ability to manage strategic accounts
•Experience in managing cross-functional projects with a high attention to detail
•Strong written and verbal communication skills

Experience:5+ yearsFintechPaymentsE-commerce

Skills:Customer relationship managementCommunicationProblem-solvingStrategic thinkingNegotiation

Languages:English

Tech Stack:SalesforceBI tools

Company Brief

Affirm

Provides point-of-sale lending and buy-now-pay-later (BNPL) solutions for consumers and merchants, enabling installment payments, consumer financing, and embedded financial services through APIs and partnerships with retailers and platforms.

Industry: Lending

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2012

Website LinkedIn

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Affirm

1 month ago

Client Success Lead

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 16 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Manage a portfolio of accounts across various industries to foster long-term, strategic merchant relationships.
•Register and oversee contract renewals, pricing updates, and expansions.
•Deliver proactive client management strategies to drive incremental GMV and revenue, expanding Affirm’s coverage.
•Analyze merchant performance and recommend programs to increase product adoption and optimize program financing.
•Maintain merchant relationship health to maximize value for both Affirm and the merchant.

Pay and Benefits

Equity and Bonus:Equity

Perks:Health InsuranceEquityEsppTime Off

Key Requirements

•5+ years of B2B client-facing experience; preferably in a high-tech environment
•Experience negotiating and closing commercial contracts (e.g., RFPs, renewals)
•Excellent customer relationship management skills with the ability to manage strategic accounts
•Experience in managing cross-functional projects with a high attention to detail
•Strong written and verbal communication skills

Experience:5+ yearsFintechPaymentsE-commerce

Skills:Customer relationship managementCommunicationProblem-solvingStrategic thinkingNegotiation

Languages:English

Tech Stack:SalesforceBI tools

Company Brief

Affirm

Industry: Lending

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2012

Website LinkedIn