Customer Support Technician

Davies
Anywhere
Workplace: OnsiteFull timeFunction: Field Service, Maintenance & Skilled TradesSkills: ["Communication","Organisation","Time management","Proactive","Teamwork"]

Support the claims team by progressing property claims over £25k alongside Adjusters and independently when required. Handle inbound and outbound calls with clients, suppliers, and customers, review scopes of work, and issue reports. Resolve queries and complaints, appoint and manage suppliers, and support technical decisions within delegated authority while efficiently managing emails, tasks, and caseloads.

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FursaFursa
Davies
Davies
2 days ago

Customer Support Technician

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Support the claims team by progressing property claims over £25k alongside Adjusters and independently when required. Handle inbound and outbound calls with clients, suppliers, and customers, review scopes of work, and issue reports. Resolve queries and complaints, appoint and manage suppliers, and support technical decisions within delegated authority while efficiently managing emails, tasks, and caseloads.
Location: Anywhere
Workplace: Onsite
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades

Key Responsibilities

  • •Manage property claims alongside Adjusters and independently when needed, including claims over £25k within delegated authority
  • •Handle inbound and outbound calls with customers, suppliers, and clients
  • •Review and issue reports as part of the claims process
  • •Resolve queries and complaints
  • •Appoint and manage suppliers, and support technical decisions while managing emails, tasks, and caseload efficiently

Pay and Benefits

Perks:PensionLife AssuranceCycle ToEap

Key Requirements

  • •2+ years in property claims management
  • •Ability to review scopes of work and spot errors
  • •Understanding of claim reserving
  • •Strong written and verbal communication
  • •Good numeracy, literacy, and IT skills with excellent time management
Experience:Property claims
Skills:CommunicationOrganisationTime managementProactiveTeamwork

Company Brief

Davies
Davies is a specialist professional services and technology firm delivering claims, underwriting, and risk solutions to insurers, reinsurers, brokers and regulated businesses globally, with major capabilities in claims management, forensics, and digital transformation.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Unicorn (USD 1B+)
Funding: Private Equity Backed
Headquarters: City of London, United Kingdom
Founded: 1968
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