Experienced Professional, Help Desk

WSP
Noida
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Experience: 4+ yearsEducation: bachelorsSkills: ["Problem-solving","Collaborative problem solving","Documentation"]

Provide on-site help desk support by installing, upgrading, and troubleshooting hardware, software, systems, networks, and peripherals. Monitor and maintain computer systems and networks, diagnose and resolve incidents for end users, and manage incident and service requests. Support Windows 10 environments, configure and set up workstations and laptops, coordinate with deployment and HR for onboarding/offboarding equipment, and contribute to technical documentation while ensuring best practices for maintainability and performance.

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FursaFursa
WSP
WSP
2 days ago

Experienced Professional, Help Desk

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Provide on-site help desk support by installing, upgrading, and troubleshooting hardware, software, systems, networks, and peripherals. Monitor and maintain computer systems and networks, diagnose and resolve incidents for end users, and manage incident and service requests. Support Windows 10 environments, configure and set up workstations and laptops, coordinate with deployment and HR for onboarding/offboarding equipment, and contribute to technical documentation while ensuring best practices for maintainability and performance.
Location: Noida
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Install, configure, and troubleshoot computer hardware, software, systems, networks, printers, and telephone systems.
  • •Monitor and maintain computer systems and networks, diagnosing and resolving hardware, software, networking, and system issues.
  • •Manage incident and service request operations, including major incidents and user ticket follow-ups.
  • •Provide technical support to end users and coordinate unresolved issues to the next support level.
  • •Set up and maintain workstations/laptops for joiners and coordinate equipment wiping, reformatting, and returns for leavers.

Pay and Benefits

Perks:Health InsuranceWellness Stipend

Key Requirements

  • •4+ years of experience in an IT on-site support role.
  • •Hands-on experience supporting Windows OS environments (including Windows 10).
  • •Strong knowledge of hardware, software, networking, and analytical troubleshooting.
  • •Experience managing incident and service requests, including using ServiceNow ticketing.
  • •ITIL V4 Foundation certification and certification in MCP (Microsoft Certified Professional) or similar.
Experience:4+ years
Education:Bachelor's
Skills:Problem-solvingCollaborative problem solvingDocumentation
Certifications:ITIL V4 FoundationMCP (Microsoft Certified Professional)
Languages:US
Tech Stack:ServiceNowWindows 10Windows OSITILMicrosoft Certified ProfessionalVideo Conferencing

Company Brief

WSP
Global professional services firm providing engineering, consulting, and technical services across infrastructure, environment, buildings, transportation, and energy sectors for public- and private-sector clients worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Montreal, Canada
Founded: 1959
WebsiteLinkedIn