Director, Ad Operations (Amex Ads)

Lead operational execution for Amex Ads campaigns across Amex-owned digital properties, ensuring accurate launch, successful delivery, and compliance with American Express standards. Oversee the full campaign lifecycle—from media plan validation through trafficking, optimization, reporting, and billing—and establish KPIs, service levels, and quality controls. Build scalable operational processes by partnering with Product and Engineering, driving automation and AI-enabled improvements, and creating governance and playbooks as the ads business grows.