Forward Deployed Engineer

Hatch
New York
Workplace: HybridFull timeUSD 144,000 - 200,000 annuallyFunction: Software EngineeringExperience: 1-4 yearsSkills: ["Communication","Problem-solving","Ownership","Autonomy","Technical consulting"]

Ship production-quality code that improves Hatch’s Voice AI product and the integration layer connecting client systems to Hatch. Work embedded with strategic clients to translate implementation learnings into core product changes, build connectors and automation, and own end-to-end onboarding, QA, monitoring, and post-launch iteration. Partner closely with Product and sales to scope complex integrations and deliver technical solutions that meet production-grade standards.

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FursaFursa
Hatch
Hatch
1 month ago

Forward Deployed Engineer

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Last checked: 5 hours agoStatus: Live

Job Summary

Ship production-quality code that improves Hatch’s Voice AI product and the integration layer connecting client systems to Hatch. Work embedded with strategic clients to translate implementation learnings into core product changes, build connectors and automation, and own end-to-end onboarding, QA, monitoring, and post-launch iteration. Partner closely with Product and sales to scope complex integrations and deliver technical solutions that meet production-grade standards.
Location: New York
Workplace: Hybrid
Employment Type: Full time
Job Function: Software Engineering
Seniority: Entry level

Key Responsibilities

  • •Partner with sales execution to scope complex integration projects using developer documentation.
  • •Ship production-quality code across Hatch’s core codebase, internal tooling, and client integration layers.
  • •Build and extend connectors and automation (direct API integrations, webhook endpoints, event-based triggers).
  • •Own technically complex onboardings end-to-end, including orchestration, custom business logic, and reusable patterns.
  • •QA and test implementations before go-live; monitor and iterate post-launch while fixing issues and collaborating with Product to drive R&D-ready improvements.

Pay and Benefits

Salary: USD 144,000 - 200,000 annually
Perks:Health InsuranceVisionDentalPaid LeaveParental Leave401kEquityLearning BudgetRemote Work

Key Requirements

  • •1-4 years of software engineering experience building or working with Voice AI systems; consulting or client-facing experience is a plus.
  • •Comfortable in Python and/or Elixir, with Go in scope, and experience using/building automation tooling (e.g., n8n).
  • •Ability to navigate a broad technology ecosystem and comprehensive developer documentation, including knowing when to change core code vs. middleware/automation.
  • •Strong communication skills with business and technical audiences, resolving ambiguous requirements before building.
  • •Experience with the modern voice AI stack (real-time voice agents, telephony, text-to-speech, voice quality, LLM orchestration, and CRM/booking integrations) is a plus.
Experience:1-4 yearsVoice AIClient integrationsAutomation
Skills:CommunicationProblem-solvingOwnershipAutonomyTechnical consulting
Tech Stack:PythonElixirGoN8nAPIsWebhooksEvent-based triggersLLM orchestrationTelephonyText-to-speechCRMMonitoringAutomation tooling

Company Brief

Hatch
Hatch builds an AI-driven product intelligence platform that helps product teams discover insights, prioritize features, and generate user-facing content by analyzing product usage, feedback, and data to accelerate product decision-making and roadmapping.
Industry: SaaS
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