CSR/Teller - Middletown, OH - Full Time

Fifth Third Bancorp
United States
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Customer service","Professional communication","Teamwork","Initiative","Sound judgment"]

Provide excellent customer care for daily banking transactions by addressing inquiries, resolving issues, and ensuring customers receive the right next steps. Follow bank policies while managing risk, maintaining confidentiality, and delivering a positive customer experience. Handle daily office responsibilities and cash-related balancing, support problem escalation, and meet sales referral expectations for retail products using tracking tools and dashboards.

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Fifth Third Bancorp
Fifth Third Bancorp
3 days ago

CSR/Teller - Middletown, OH - Full Time

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Provide excellent customer care for daily banking transactions by addressing inquiries, resolving issues, and ensuring customers receive the right next steps. Follow bank policies while managing risk, maintaining confidentiality, and delivering a positive customer experience. Handle daily office responsibilities and cash-related balancing, support problem escalation, and meet sales referral expectations for retail products using tracking tools and dashboards.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide best-in-class customer satisfaction by addressing questions, resolving customer issues, and responding in a timely manner while maintaining a friendly demeanor.
  • •Maintain trust and confidentiality for all customer business and follow the Bancorp Code of Business Conduct and Ethics.
  • •Perform daily office responsibilities and manage cash balancing in line with policy, escalating to appropriate leadership when needed.
  • •Use retail product and service knowledge to initiate conversations, uncover customer needs, and make referrals to business partners.
  • •Meet or exceed sales referral expectations using tracking tools and monitor referral progression through tools and dashboards.

Key Requirements

  • •High school diploma/GED.
  • •Ability to perform advanced math functions for extensive cash handling.
  • •Ability to read and write well to communicate effectively in oral and written form.
  • •Knowledge of retail policies and procedures to perform essential duties.
  • •Ability to work with the public professionally and interact comfortably and confidently in a team environment.
Experience:BankingConsumer banking
Education:High School
Skills:Customer serviceProfessional communicationTeamworkInitiativeSound judgment

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
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