HSBC

1 week ago

Global Head of Design - International Wealth and Premier Banking (London, GB, E14 5HQ)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Set the outcome-led design vision for HSBC’s International Wealth and Premier Banking across brands and channels. Lead a blended, multi-disciplinary design capability spanning product, UI, service design, research and creative technology, with a focus on evolving toward an AI-enabled, responsible future. Define measurable experience outcomes and integrate Responsible AI by design in partnership with Data/AI, Engineering, Risk, Compliance and Legal, modernising design operating models end-to-end.

Location: London

Workplace: Onsite

Employment Type: Full time

Job Function: Banking, Lending & Credit

Seniority: Sr. Director level

Key Responsibilities

•Define and communicate an outcome-led design vision aligned to customer experience strategy and the Bank of the Future.
•Set an enterprise-wide design strategy including AI-enabled experience design, personalisation, automation, and new interaction paradigms (conversational, agentic, multimodal).
•Establish measurable experience outcomes (NPS, digital adoption, time-to-resolution, accessibility) and connect design activity to customer and business value.
•Oversee adoption of AI across the design lifecycle, from discovery and ideation through prototyping, content, testing, and design QA while protecting safety and trust.
•Partner with Data/AI, Engineering, Risk, Compliance, and Legal to embed Responsible AI by design; define standards and build a global design team and design operations/governance.

Travel: Low travel

Key Requirements

•Demonstrate senior leadership of large cross-functional, multi-geography design organisations, including design strategy and modern operating models.
•Bring deep expertise across product and service design, with strong judgement on where AI should augment work and where it should not.
•Show experience designing digital products and services that incorporate AI capabilities such as conversational interfaces and generative UI, ideally in regulated environments.
•Apply responsible design principles with working knowledge of AI risk areas including bias, hallucination or unsafe outputs, privacy, model drift, and misuse.
•Influence senior stakeholders and deliver change across complex matrix organisations.

Skills:Influencing stakeholdersCross-functional collaborationClear communicationInclusive leadershipDecisioning

Tech Stack:AI-enabled experience designPersonalisationAutomationConversational interfacesGenerative UIAgenticMultimodalResponsible AI

Company Brief

HSBC

Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1865

Glassdoor: 3.6

Website LinkedIn

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HSBC

1 week ago

Global Head of Design - International Wealth and Premier Banking (London, GB, E14 5HQ)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: London

Workplace: Onsite

Employment Type: Full time

Job Function: Banking, Lending & Credit

Seniority: Sr. Director level

Key Responsibilities

•Define and communicate an outcome-led design vision aligned to customer experience strategy and the Bank of the Future.
•Set an enterprise-wide design strategy including AI-enabled experience design, personalisation, automation, and new interaction paradigms (conversational, agentic, multimodal).
•Establish measurable experience outcomes (NPS, digital adoption, time-to-resolution, accessibility) and connect design activity to customer and business value.
•Oversee adoption of AI across the design lifecycle, from discovery and ideation through prototyping, content, testing, and design QA while protecting safety and trust.
•Partner with Data/AI, Engineering, Risk, Compliance, and Legal to embed Responsible AI by design; define standards and build a global design team and design operations/governance.

Travel: Low travel

Key Requirements

•Demonstrate senior leadership of large cross-functional, multi-geography design organisations, including design strategy and modern operating models.
•Bring deep expertise across product and service design, with strong judgement on where AI should augment work and where it should not.
•Show experience designing digital products and services that incorporate AI capabilities such as conversational interfaces and generative UI, ideally in regulated environments.
•Apply responsible design principles with working knowledge of AI risk areas including bias, hallucination or unsafe outputs, privacy, model drift, and misuse.
•Influence senior stakeholders and deliver change across complex matrix organisations.

Skills:Influencing stakeholdersCross-functional collaborationClear communicationInclusive leadershipDecisioning

Tech Stack:AI-enabled experience designPersonalisationAutomationConversational interfacesGenerative UIAgenticMultimodalResponsible AI

Company Brief

HSBC

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1865

Glassdoor: 3.6

Website LinkedIn