Live Chat Support Agent

Qureos
Houston
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 1+ yearsEducation: high_schoolSkills: ["Communication","Customer service","Multitasking","Problem-solving","Adaptability"]

Provide timely, professional customer support via live chat for customers in Houston. Troubleshoot and resolve inquiries, maintain accurate interaction and transaction records, and escalate complex issues to the right teams. Collaborate to improve the overall customer experience, stay current on product knowledge and company policies, and consistently meet customer satisfaction goals and performance metrics while working flexible shifts in a fast-paced environment.

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FursaFursa
Qureos
Qureos
2 days ago

Live Chat Support Agent

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Provide timely, professional customer support via live chat for customers in Houston. Troubleshoot and resolve inquiries, maintain accurate interaction and transaction records, and escalate complex issues to the right teams. Collaborate to improve the overall customer experience, stay current on product knowledge and company policies, and consistently meet customer satisfaction goals and performance metrics while working flexible shifts in a fast-paced environment.
Location: Houston
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Respond to customer inquiries through live chat promptly and professionally.
  • •Identify, troubleshoot, and resolve customer issues; escalate when needed.
  • •Maintain accurate, detailed records of customer interactions and transactions.
  • •Collaborate with team members to improve the customer experience.
  • •Stay up-to-date on product knowledge and company policies to provide accurate information.

Key Requirements

  • •High school diploma or equivalent (college degree preferred).
  • •Minimum 1 year of customer service experience in a fast-paced environment.
  • •Excellent verbal and written communication skills.
  • •Proficient computer skills, including typing and navigating multiple systems.
  • •Ability to multitask, prioritize, and troubleshoot issues effectively.
Experience:1+ years
Education:High School
Skills:CommunicationCustomer serviceMultitaskingProblem-solvingAdaptability

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn