Birlasoft

1 month ago

Spanish & Portuguese Service Desk -Sr Engineer-Cloud & Infra Engg

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Bilingual Spanish & Portuguese Service Desk Sr Engineer supporting Cloud & Infra Engg in India; provides 24/7 IT service desk support to international clients; handles Tier-1 tickets and escalations to Tier-2, troubleshoots software, hardware and networks, and coordinates with other teams using ITSM tools; based in India with multiple city offices, requiring strong communication skills.

Location: Mumbai, Pune, Noida, Bengaluru

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Respond to queries via chat, email, or phone and provide first-contact support
•Troubleshoot and resolve end-user software, hardware, and network issues
•Escalate unresolved issues to Tier 2 and coordinate with Level2, Field-Ops as needed
•Document and track issues in the ticketing system and ensure timely resolution
•Communicate effectively with international clients and support 24/7 shift coverage

Key Requirements

•3 to 5+ years of experience in a Service Desk/IT support role
•Proficiency in Spanish and Portuguese with excellent communication skills
•IT background with ability to troubleshoot software, hardware and networks
•Experience with ITSM tools and OSS/BSS tools
•Strong customer service mindset and ability to work in night shift / 24/7 rotations

Experience:3-5 years

Skills:CommunicationProblem-solvingCustomer serviceTroubleshootingITSM

Languages:SpanishPortuguese

Tech Stack:ADOutlookMS OfficeITSM tools

Company Brief

Birlasoft

Birlasoft is a global IT services and digital solutions provider delivering consulting, enterprise applications, cloud, and infrastructure services to enterprises across industries, helping accelerate digital transformation and business modernization.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 500M to 1B

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Noida, India

Website LinkedIn

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Birlasoft

1 month ago

Spanish & Portuguese Service Desk -Sr Engineer-Cloud & Infra Engg

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: Mumbai, Pune, Noida, Bengaluru

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Respond to queries via chat, email, or phone and provide first-contact support
•Troubleshoot and resolve end-user software, hardware, and network issues
•Escalate unresolved issues to Tier 2 and coordinate with Level2, Field-Ops as needed
•Document and track issues in the ticketing system and ensure timely resolution
•Communicate effectively with international clients and support 24/7 shift coverage

Key Requirements

•3 to 5+ years of experience in a Service Desk/IT support role
•Proficiency in Spanish and Portuguese with excellent communication skills
•IT background with ability to troubleshoot software, hardware and networks
•Experience with ITSM tools and OSS/BSS tools
•Strong customer service mindset and ability to work in night shift / 24/7 rotations

Experience:3-5 years

Skills:CommunicationProblem-solvingCustomer serviceTroubleshootingITSM

Languages:SpanishPortuguese

Tech Stack:ADOutlookMS OfficeITSM tools

Company Brief

Birlasoft

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 500M to 1B

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Noida, India

Website LinkedIn