Contact Centre Representative III (Guangzhou, GD, CN, 510170)

HSBC
Guangzhou
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Customer focus","Communication","Teamwork","Problem-solving"]

Answer customer inquiries by phone, email, and real-time communication tools for credit cards, general banking services, personal online wealth management, and payments. Identify customer needs and recommend suitable products and services to achieve expected outcomes. Propose reasonable solutions based on specific situations to resolve issues and deliver high-quality service that satisfies customers.

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FursaFursa
HSBC
HSBC
19 hours ago

Contact Centre Representative III (Guangzhou, GD, CN, 510170)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Answer customer inquiries by phone, email, and real-time communication tools for credit cards, general banking services, personal online wealth management, and payments. Identify customer needs and recommend suitable products and services to achieve expected outcomes. Propose reasonable solutions based on specific situations to resolve issues and deliver high-quality service that satisfies customers.
Location: Guangzhou
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Respond to customer inquiries about credit cards, general banking services, personal online wealth management, and payments via phone, email, and real-time communication tools.
  • •Identify customer needs and recommend appropriate products and services to meet expected results.
  • •Develop reasonable solutions to resolve customer difficulties and ensure customer satisfaction.
  • •Provide high-quality customer service and handle cases based on the specific situation.

Key Requirements

  • •Have a strong customer service mindset and be willing to work in customer service.
  • •Fluent in Cantonese (粤语), with clear thinking and strong verbal communication.
  • •Strong teamwork skills.
  • •Possess basic English communication and reading/writing ability, and be able to accept shift schedules (轮班).
Skills:Customer focusCommunicationTeamworkProblem-solving
Languages:CantoneseEnglish

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn