Processor Acct Servicing and Mnt (Quezon, National Capital Region (NCR), PH, 1101)

Process customer/account servicing cases received through phones and back-office channels, ensuring they are completed within required timelines and accuracy standards. Deliver service level agreement outcomes for customer expectations, while maximizing productive hours through huddles, team meetings, and coaching. Maintain internal control standards, implement audit points from internal/external audits and regulators, and support operational risk management including identification, assessment, mitigation, control, and loss reporting.