Staff Software Engineer, Community Support Engineering

Airbnb
United States
Workplace: RemoteFull timeFunction: Data Science & Machine LearningExperience: 9+ yearsEducation: bachelorsSkills: ["Communication","Collaboration","Teamwork","Problem-solving"]

Senior backend-focused engineer leading two critical areas: an enterprise-scale Automation Platform for conversational AI and automated provisioning for internal human and AI agents. You’ll collaborate with AI/ML teams and cross-functional partners to optimize workflows, drive backend architecture, and oversee end-to-end development to improve availability, performance, and efficiency of AI-driven products for the Airbnb community.

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FursaFursa
Airbnb
Airbnb
8 months ago

Staff Software Engineer, Community Support Engineering

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live

Job Summary

Senior backend-focused engineer leading two critical areas: an enterprise-scale Automation Platform for conversational AI and automated provisioning for internal human and AI agents. You’ll collaborate with AI/ML teams and cross-functional partners to optimize workflows, drive backend architecture, and oversee end-to-end development to improve availability, performance, and efficiency of AI-driven products for the Airbnb community.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Data Science & Machine Learning

Key Responsibilities

  • •Collaborate cross-functionally with product, design, engineering, and data science teams to develop backend systems and enhance AI prompt effectiveness.
  • •Drive the technical vision and strategy for workflow and backend optimization.
  • •Lead and contribute to the full development cycle: technical design, implementation, testing, experimentation, and deployment.
  • •Participate in code and design reviews, offering constructive feedback to improve technical quality.
  • •Optimize system availability, performance, and scalability while pushing enhancements for improved efficiency.

Key Requirements

  • •9+ years of software development experience in service-oriented architectures and backend development.
  • •Expertise in workflow optimization and backend systems, with a focus on scalable and flexible architecture.
  • •Expertise in designing and iterating on prompt engineering to fine-tune AI capabilities for AI/LLM-driven scenarios.
  • •Expertise of RAG patterns, memory routing, and agent planning.
  • •Expertise in integrating LLMs with APIs, vector databases, and orchestration framework.
Experience:9+ yearsAIConversational AIBackendCloud
Education:Bachelor's in Computer Science
Skills:CommunicationCollaborationTeamworkProblem-solving
Languages:English
Tech Stack:LLMsAPIsVector databasesOrchestrationRAGMemory routingPrompt engineeringBackend

Company Brief

Airbnb
Online marketplace that connects travelers with hosts offering short-term lodging, experiences, and long-term stays. Facilitates booking, payments, and reviews while providing tools for hosts to manage listings globally.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2008
WebsiteLinkedIn