Airwallex

4 months ago

Senior IT Support Engineer, China

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Senior IT Operations Engineer providing on-site and remote support for Airwallex employees and contractors, leading IT operations in the Americas, handling hardware/software issues, SaaS tools, and AV tasks while collaborating with global teams to improve processes and onboarding. The role focuses on Windows/macOS troubleshooting, Google Workspace, Okta, Slack, Confluence/JIRA, and documentation, with a mix of in-office and flexible remote days.

Location: Shanghai

Workplace: Hybrid

Employment Type: Full time

Job Function: IT Operations (Systems/Network Admin)

Seniority: Sr. Manager level

Key Responsibilities

•Provide on-site and remote IT support for Airwallex employees and contractors.
•Hardware support & troubleshooting – quickly able to debug common problems with Windows and Apple hardware.
•Software support & troubleshooting – able to troubleshoot common macOS and Windows software issues and OS issues.
•Strong SaaS troubleshooting skills – e.g., Zoom, Slack, Google Chrome, Google Workspace, etc.
•Provide AV support for meeting rooms, all-hands event spaces and office technology.

Key Requirements

•Exceptional customer service and hospitality skills, with empathetic support in time-sensitive situations.

Experience:IT operationsEnterprise ITMultinational tech

Skills:CommunicationDocumentationProblem-solvingCustomer serviceTeam collaboration

Tech Stack:WindowsMacOSGoogle WorkspaceSlackOktaConfluenceJIRAZoom

Company Brief

Airwallex

Airwallex is a global payments and financial platform that provides business accounts, cross-border payments, treasury, corporate cards, and embedded finance APIs to help companies manage global financial operations and scale internationally.

Industry: Fintech Infrastructure

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: Singapore, Singapore

Founded: 2015

Glassdoor: 3.7

Website LinkedIn Glassdoor

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Airwallex

4 months ago

Senior IT Support Engineer, China

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Location: Shanghai

Workplace: Hybrid

Employment Type: Full time

Job Function: IT Operations (Systems/Network Admin)

Seniority: Sr. Manager level

Key Responsibilities

•Provide on-site and remote IT support for Airwallex employees and contractors.
•Hardware support & troubleshooting – quickly able to debug common problems with Windows and Apple hardware.
•Software support & troubleshooting – able to troubleshoot common macOS and Windows software issues and OS issues.
•Strong SaaS troubleshooting skills – e.g., Zoom, Slack, Google Chrome, Google Workspace, etc.
•Provide AV support for meeting rooms, all-hands event spaces and office technology.

Key Requirements

•Exceptional customer service and hospitality skills, with empathetic support in time-sensitive situations.

Experience:IT operationsEnterprise ITMultinational tech

Skills:CommunicationDocumentationProblem-solvingCustomer serviceTeam collaboration

Tech Stack:WindowsMacOSGoogle WorkspaceSlackOktaConfluenceJIRAZoom

Company Brief

Airwallex

Industry: Fintech Infrastructure

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: Singapore, Singapore

Founded: 2015

Glassdoor: 3.7

Website LinkedIn Glassdoor