Staff Field Payment Assistant Pre Write Off (Bandung, West Java, ID, 40261)

HSBC
Bandung
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceEducation: bachelorsSkills: ["Diligence","Independence","High integrity","Negotiation","Communication","Teamwork","Work under pressure"]

Engage customers experiencing financial difficulty by conducting field visits and reminders, offering solutions, and negotiating sustainable arrears repayment agreements. Deliver a professional service aligned with Collections Operations policies and regulatory requirements, helping customers resolve issues while maintaining the Bank’s image. Ensure all prescribed guidelines are conscientiously followed to support mutually beneficial outcomes for both customers and the Bank.

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FursaFursa
HSBC
HSBC
3 days ago

Staff Field Payment Assistant Pre Write Off (Bandung, West Java, ID, 40261)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Engage customers experiencing financial difficulty by conducting field visits and reminders, offering solutions, and negotiating sustainable arrears repayment agreements. Deliver a professional service aligned with Collections Operations policies and regulatory requirements, helping customers resolve issues while maintaining the Bank’s image. Ensure all prescribed guidelines are conscientiously followed to support mutually beneficial outcomes for both customers and the Bank.
Location: Bandung
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance

Key Responsibilities

  • •Perform field work and visit customers to provide reminders.
  • •Offer solutions and negotiate arrears repayment without compromising the Bank’s image.
  • •Engage and support customers during financial difficulty to reach mutually beneficial, sustainable agreements.
  • •Deliver a professional service that helps customers solve problems and improves willingness to repay commitments.
  • •Adhere to all regulatory requirements and Collections Operations policies and procedures.

Key Requirements

  • •Minimum bachelor’s degree.
  • •Experience in the collections industry.
  • •Readiness to work in field (field work and visiting customers).
  • •Diligent, independent, and high integrity.
  • •Strong negotiation, communication, and teamwork skills; able to work under pressure.
Experience:CollectionsBanking
Education:Bachelor's
Skills:DiligenceIndependenceHigh integrityNegotiationCommunicationTeamworkWork under pressure

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn