Customer Risk Manager - MuleSoft

Salesforce
Dublin
Workplace: HybridFull timeFunction: Legal, Risk & ComplianceExperience: 8+ yearsEducation: bachelorsSkills: ["Communication","Stakeholder management","Influencing without authority","Organizational skills","Critical thinking"]

Own a defined portfolio of enterprise customer risk, serving as the primary escalation point for complex, high-visibility issues. Partner with internal teams to prioritize, resolve, and prevent attrition through trusted executive relationships and root-cause/trend analysis. Act as a subject matter expert on the Red Account lifecycle, orchestrating cross-functional resources and delivering consultative advice on sensitive scenarios. Leverage MuleSoft and Salesforce technical knowledge to drive measurable process improvements and customer outcomes.

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FursaFursa
Salesforce
Salesforce
16 hours ago

Customer Risk Manager - MuleSoft

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Own a defined portfolio of enterprise customer risk, serving as the primary escalation point for complex, high-visibility issues. Partner with internal teams to prioritize, resolve, and prevent attrition through trusted executive relationships and root-cause/trend analysis. Act as a subject matter expert on the Red Account lifecycle, orchestrating cross-functional resources and delivering consultative advice on sensitive scenarios. Leverage MuleSoft and Salesforce technical knowledge to drive measurable process improvements and customer outcomes.
Location: Dublin
Workplace: Hybrid
Employment Type: Full time
Job Function: Legal, Risk & Compliance

Key Responsibilities

  • •Collaborate with internal teams to prioritize, analyze, and resolve the most complex customer issues to maximize customer satisfaction.
  • •Own a defined portfolio/territory/Cloud account for risk health, prioritization, and outcomes within scope.
  • •Serve as the primary escalation point for enterprise-level customers, managing high-complexity, high-visibility accounts with executive coordination.
  • •Operate as a subject matter expert on the Red Account lifecycle, defining best practices and ensuring organizational consistency.
  • •Identify and drive systemic process improvements using root-cause analysis, trend reporting, and clear status communication to customers and internal teams.

Key Requirements

  • •8+ years in account management, consultation, project management, and/or escalation management, including handling high-volume workloads with strong organizational skills.
  • •Bachelor’s degree (BA/BS), preferably quantitative/technical (or equivalent work experience).
  • •Excellent written and verbal communication skills, including moderating messages for executives and translating technical concepts into business terms.
  • •Proven ability to influence without authority and collaborate with diverse internal/external partners.
  • •3+ years of industry background in Customer Success/SaaS platform usage, MuleSoft development or implementation, or related areas (preferred).
Experience:8+ yearsSaaSCustomer successMuleSoftEnterprise accounts
Education:Bachelor's
Skills:CommunicationStakeholder managementInfluencing without authorityOrganizational skillsCritical thinking
Tech Stack:Anypoint PlatformAPI ManagerAPI DesignerRuntime ManagerCloudHubRTFMuleSoft Agent Fabric (MAF)MCP serversAPIsESBsIPaaSEvent-driven architectureSalesforce Product SuiteDatabasesAuthenticationIntegration middlewareReportingDashboardsSlackAI tools

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
Glassdoor
Glassdoor: 4.1
WebsiteLinkedInGlassdoor