Blue Planet Portfolio Support

Ciena
Northern Ireland, London, Netherlands, Poland
Workplace: RemoteFull timeFunction: Product ManagementEducation: bachelorsSkills: ["Communication","Problem-solving","Prioritization","Root cause analysis","Working under pressure"]

Provide first-level technical support for the Blue Planet software portfolio for customers in EMEA, troubleshooting software and system issues and maintaining high customer satisfaction. Collaborate with Solution Experts, global engineering teams, R&D, and product teams to diagnose defects, develop workarounds, and support interoperability across Blue Planet and third-party systems. Communicate clearly, analyze logs and system behavior, and feed actionable insights back to account, PLM, and R&D teams.

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FursaFursa
Ciena
Ciena
1 day ago

Blue Planet Portfolio Support

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Provide first-level technical support for the Blue Planet software portfolio for customers in EMEA, troubleshooting software and system issues and maintaining high customer satisfaction. Collaborate with Solution Experts, global engineering teams, R&D, and product teams to diagnose defects, develop workarounds, and support interoperability across Blue Planet and third-party systems. Communicate clearly, analyze logs and system behavior, and feed actionable insights back to account, PLM, and R&D teams.
Location: Northern Ireland, London, Netherlands, Poland
Workplace: Remote
Employment Type: Full time
Job Function: Product Management
Seniority: Entry level

Key Responsibilities

  • •Deliver first-level technical support for the Blue Planet software portfolio, troubleshooting and resolving software and system issues.
  • •Partner with Solution Experts, global engineering, R&D, and PLM teams to identify, report, and resolve product defects.
  • •Maintain customer satisfaction through clear communication, structured problem solving, and timely issue resolution.
  • •Develop and document workarounds to minimize customer impact from functional limitations.
  • •Support multi-product interoperability across Blue Planet solutions and third-party software or equipment, and provide feedback to improve future enhancements.

Key Requirements

  • •Working knowledge of Linux or Unix operating systems.
  • •Exposure to containerization and cloud-native technologies including Docker, Kubernetes, microservices, and Open vSwitch.
  • •Bachelor’s degree in network engineering, systems engineering, computer science, or related field (or equivalent practical experience).
  • •Experience supporting software applications in customer-facing or post-sales environments.
  • •Ability to analyze logs, datasets, and system behavior to isolate root causes.
Experience:Customer supportPost-salesNetworking
Education:Bachelor's
Skills:CommunicationProblem-solvingPrioritizationRoot cause analysisWorking under pressure
Certifications:CCNALinuxKubernetesAWSGoogle Cloud
Tech Stack:LinuxUnixDockerKubernetesMicroservicesOpen vSwitchPythonShell scriptingPostgreSQLMySQLClickHouseGraph databasesVMware ESXiKVMXenNagiosGrafanaSalesforceJira

Company Brief

Ciena
Provides networking systems, software, and services that enable service providers, cloud operators, and enterprises to deliver high-capacity connectivity and adaptive network solutions worldwide.
Industry: Networking Equipment
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Hanover, United States
Founded: 1992
Glassdoor
Glassdoor: 3.8
WebsiteLinkedIn