IT Technology Services Senior Specialist (Dublin 24, IE, D24WA02)

SAP
Ireland
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 8+ yearsEducation: bachelorsSkills: ["Customer-facing communication","Stakeholder management","De-escalation","Presentation","Relationship building"]

Own technical engagement for SAP Cloud ERP Private (RISE with SAP) customers, acting as trusted advisor and escalation point across the customer lifecycle. Lead technology and cloud service delivery discussions, orchestrate expert input for complex landscape changes, and manage expectations via regular stakeholder cadence. Assess security and network requirements, review cloud architecture/roadmaps, and support migrations and roadmaps covering infrastructure architecture, managed services, integration, and continuity.

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FursaFursa
SAP
SAP
2 hours ago

IT Technology Services Senior Specialist (Dublin 24, IE, D24WA02)

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Job Summary

Own technical engagement for SAP Cloud ERP Private (RISE with SAP) customers, acting as trusted advisor and escalation point across the customer lifecycle. Lead technology and cloud service delivery discussions, orchestrate expert input for complex landscape changes, and manage expectations via regular stakeholder cadence. Assess security and network requirements, review cloud architecture/roadmaps, and support migrations and roadmaps covering infrastructure architecture, managed services, integration, and continuity.
Location: Ireland
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Serve as primary customer contact for technology and cloud service delivery discussions and act as first escalation point.
  • •Run regular stakeholder cadence, manage expectations, and orchestrate expert input from SAP delivery organizations for technical resolutions.
  • •Maintain detailed ownership and understanding of the customer landscape in ECS, including interdependencies across systems.
  • •Support execution of service delivery plans with Account and TechOps teams, analyze requirements, and drive topics to resolution.
  • •Build and review customer cloud roadmaps covering infrastructure architecture, technical managed services, security/compliance, integration, and continuity; support migration roadmaps with partners and System Integrators.
Travel: Low travel

Key Requirements

  • •Bachelor’s degree or higher in Computer Science, Engineering, or Information Management.
  • •8+ years of experience with SAP Basis administrative duties (required).
  • •8+ years of customer-facing SAP technical consulting experience.
  • •8+ years of solution design, enterprise architecture, and/or SAP implementation; plus 4+ years in technical project management for SAP Operations or Implementation.
  • •High proficiency in SAP product portfolio/offerings and strong ability to translate between technical and non-technical audiences; good knowledge of S/4HANA architecture and at least one hyperscale cloud (AWS, MS Azure, or GCP).
Experience:8+ yearsSAPCloud ERP privateEnterprise architectureCustomer-facing consulting
Education:Bachelor's
Skills:Customer-facing communicationStakeholder managementDe-escalationPresentationRelationship building
Certifications:TOGAF
Tech Stack:SAPS/4HANASAP HANASAP NetWeaverOS/DB migrationRISE with SAPCloud ERP PrivateBTPAribaSuccessfactorsAWSMicrosoft AzureGCPTOGAFEncryptionKey management

Company Brief

SAP
Global enterprise software company best known for ERP systems and business applications covering finance, supply chain, procurement, HR, analytics, and customer management for large organizations.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Walldorf, Germany
Founded: 1972
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Glassdoor: 4.1
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