Solutions Support Engineer

Ridecell
France
Workplace: OnsiteFull timeFunction: Product ManagementExperience: 2+ yearsSkills: ["Customer service","Communication","Problem-solving","Teamwork","Documentation"]

Join Ridecell as a Solutions Support Engineer to be the primary contact for customers, guiding them through issue resolution, technical integrations, and post-launch support. You’ll collaborate across Sales, Product, Engineering, and Customer Success to ensure successful delivery, develop technical docs and demos, and travel to customer sites as needed across a growing fleet management platform.

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Ridecell
Ridecell
1 year ago

Solutions Support Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Join Ridecell as a Solutions Support Engineer to be the primary contact for customers, guiding them through issue resolution, technical integrations, and post-launch support. You’ll collaborate across Sales, Product, Engineering, and Customer Success to ensure successful delivery, develop technical docs and demos, and travel to customer sites as needed across a growing fleet management platform.
Location: France
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management

Key Responsibilities

  • •As a key member of the Solutions Support team, independently lead work streams like technical integration projects with customer/prospective IT teams
  • •Provide support on-site and/or remote pre and post deployment
  • •Work effectively as a cross-functional team member between Sales, Product, Engineering, Launch, Customer Success, and Solutions Support to ensure successful delivery on customer requirements and ultimately high levels of customer satisfaction
  • •Work closely with the sales team, to support pre-sales activities, including, customer demos and presentations highlighting our value proposition to help move opportunities through the sales funnel
  • •Triage, investigate, and resolve issues
Travel: Medium travel

Key Requirements

  • •2+ years of experience in solutions engineering, technical sales, technical support, consulting, or other customer-facing experience supporting sales of complex software and/or services to enterprises
  • •Experience using Python, Java, .Net, or experience with another object-oriented programming language with a willingness to learn Python is a plus
  • •Ability to evaluate, troubleshoot, and follow up on customer issues as well as replicate and document for further escalation
  • •Ability to create, modify, and optimize SQL queries to deliver enterprise-grade solutions
  • •Familiarity and experience with development tools (Github, Linux commands, Jira, etc.)
Experience:2+ yearsEnterprise softwareFleet managementMobility platformsLocation-based services
Skills:Customer serviceCommunicationProblem-solvingTeamworkDocumentation
Languages:FrenchEnglishSpanishGerman
Tech Stack:PythonJavaC#/.NetSQLGitHubLinuxJiraPostman

Company Brief

Ridecell
Provides a cloud-based platform for automating and operating shared, autonomous, and electric vehicle fleets; enabling carsharing, subscription, and fleet operations with telematics, billing, and customer management tools.
Industry: Mobility Platforms
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: San Francisco, United States
WebsiteLinkedIn