Forcepoint

11 hours ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Own the full post-sales customer relationship, helping customers achieve outcomes and realize value from Forcepoint’s cyber-security platform. Starting in the pre-sales stage, partner with Sales and Services to align goals, manage renewals and expansion opportunities, monitor account health, and run executive and technical account reviews. Use Salesforce and Gainsight KPI tracking, create success/action plans for at-risk accounts, and drive retention through data-driven customer experience improvements.

Location: Istanbul

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Manage a portfolio of customer accounts from signature through renewal, ensuring customers achieve desired outcomes and value.
•Build executive and technical relationships, serving as a trusted advisor and working cross-functionally with Onboarding, Professional Services, Tech Support, and Partners.
•Monitor customer utilization and health scores, creating success/action plans to address at-risk accounts and conducting regular account reviews.
•Track Success KPIs in tools such as Salesforce and Gainsight, analyze data to improve customer experience, and identify expansion opportunities.
•Provide quarterly forecasts for renewals and expansion, own renewal opportunities through closure, and handle contract management and renewals negotiations.

Key Requirements

•Proven track record managing and developing customer accounts to drive retention and expansion outcomes.
•Experience in a Success or Renewals role in a high-tech organization, preferably cybersecurity.
•Experience managing accounts with responsibility for value creation, retention quota, and identifying expansion opportunities.
•Strong PC literacy with knowledge of Salesforce, Gainsight, and MS Office (or similar tools).
•Ability to work independently on key customer-facing tasks with minimum supervision and strong communication skills.

Experience:CybersecurityHigh-tech

Skills:CommunicationPresentationService orientationCross-functional thinkingProcess orientation

Tech Stack:SalesforceGainsightMS Office

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Forcepoint

Provides network security appliances and integrated cybersecurity solutions, including firewalls, secure access, endpoint security, and cloud security services to protect enterprises and service providers from advanced threats and enable secure digital transformation.

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Sunnyvale, United States

Founded: 2000

Website LinkedIn

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Forcepoint

11 hours ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: Istanbul

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Manage a portfolio of customer accounts from signature through renewal, ensuring customers achieve desired outcomes and value.
•Build executive and technical relationships, serving as a trusted advisor and working cross-functionally with Onboarding, Professional Services, Tech Support, and Partners.
•Monitor customer utilization and health scores, creating success/action plans to address at-risk accounts and conducting regular account reviews.
•Track Success KPIs in tools such as Salesforce and Gainsight, analyze data to improve customer experience, and identify expansion opportunities.
•Provide quarterly forecasts for renewals and expansion, own renewal opportunities through closure, and handle contract management and renewals negotiations.

Key Requirements

•Proven track record managing and developing customer accounts to drive retention and expansion outcomes.
•Experience in a Success or Renewals role in a high-tech organization, preferably cybersecurity.
•Experience managing accounts with responsibility for value creation, retention quota, and identifying expansion opportunities.
•Strong PC literacy with knowledge of Salesforce, Gainsight, and MS Office (or similar tools).
•Ability to work independently on key customer-facing tasks with minimum supervision and strong communication skills.

Experience:CybersecurityHigh-tech

Skills:CommunicationPresentationService orientationCross-functional thinkingProcess orientation

Tech Stack:SalesforceGainsightMS Office

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Forcepoint

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Sunnyvale, United States

Founded: 2000

Website LinkedIn