Customer Success Manager

Forcepoint
Istanbul
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementSkills: ["Communication","Presentation","Service orientation","Cross-functional thinking","Process orientation"]

Own the full post-sales customer relationship, helping customers achieve outcomes and realize value from Forcepoint’s cyber-security platform. Starting in the pre-sales stage, partner with Sales and Services to align goals, manage renewals and expansion opportunities, monitor account health, and run executive and technical account reviews. Use Salesforce and Gainsight KPI tracking, create success/action plans for at-risk accounts, and drive retention through data-driven customer experience improvements.

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FursaFursa
Forcepoint
Forcepoint
1 month ago

Customer Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 41 days agoStatus: Live

Job Summary

Own the full post-sales customer relationship, helping customers achieve outcomes and realize value from Forcepoint’s cyber-security platform. Starting in the pre-sales stage, partner with Sales and Services to align goals, manage renewals and expansion opportunities, monitor account health, and run executive and technical account reviews. Use Salesforce and Gainsight KPI tracking, create success/action plans for at-risk accounts, and drive retention through data-driven customer experience improvements.
Location: Istanbul
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Manage a portfolio of customer accounts from signature through renewal, ensuring customers achieve desired outcomes and value.
  • •Build executive and technical relationships, serving as a trusted advisor and working cross-functionally with Onboarding, Professional Services, Tech Support, and Partners.
  • •Monitor customer utilization and health scores, creating success/action plans to address at-risk accounts and conducting regular account reviews.
  • •Track Success KPIs in tools such as Salesforce and Gainsight, analyze data to improve customer experience, and identify expansion opportunities.
  • •Provide quarterly forecasts for renewals and expansion, own renewal opportunities through closure, and handle contract management and renewals negotiations.

Key Requirements

  • •Proven track record managing and developing customer accounts to drive retention and expansion outcomes.
  • •Experience in a Success or Renewals role in a high-tech organization, preferably cybersecurity.
  • •Experience managing accounts with responsibility for value creation, retention quota, and identifying expansion opportunities.
  • •Strong PC literacy with knowledge of Salesforce, Gainsight, and MS Office (or similar tools).
  • •Ability to work independently on key customer-facing tasks with minimum supervision and strong communication skills.
Experience:CybersecurityHigh-tech
Skills:CommunicationPresentationService orientationCross-functional thinkingProcess orientation
Tech Stack:SalesforceGainsightMS Office

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Forcepoint
Provides network security appliances and integrated cybersecurity solutions, including firewalls, secure access, endpoint security, and cloud security services to protect enterprises and service providers from advanced threats and enable secure digital transformation.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Sunnyvale, United States
Founded: 2000
WebsiteLinkedIn